Login Page - Create Account

Support Board


Date/Time: Mon, 22 Dec 2025 09:26:59 +0000



no live data

View Count: 26

[2025-12-21 23:56:17]
User513986 - Posts: 1
hey there,
I paid about 200$ renewing my 81$ denali and 46$ CME. the market opened about 50min ago and I do not have any of the candles on NQ like a I normally would have. see pictures that tradingview is showing 1 hour worth of 5min candle meanwhile my sierra chart is not.
image1.png / V - Attached On 2025-12-21 23:54:42 UTC - Size: 451.93 KB - 7 views
image1.5.png / V - Attached On 2025-12-21 23:54:49 UTC - Size: 87.37 KB - 8 views
image2.png / V - Attached On 2025-12-21 23:54:53 UTC - Size: 66.99 KB - 8 views
[2025-12-22 01:28:07]
Sierra_Chart Engineering - Posts: 21940
We want you to restart Sierra Chart. :
Sierra Chart - Software Login Instructions: Forced Login

After that, refer to help topic 3 if you still have a problem:
Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart


And you are also running an older version. It is a good idea update:
Software Download: Fast Update
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account