Support Board
Date/Time: Fri, 12 Dec 2025 09:38:39 +0000
Connected & internet ok - but no data and not updating. Last data posted 630-6 am WCT
View Count: 19
| [2025-12-12 00:09:54] |
| User794190 - Posts: 28 |
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I lost my global setting somehow. I reinstated them. But no data and no updating. Screen frozen at 630 -7 am this morning (west coast time, Thurs 12/11/2025). Using MarketProfile.
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| [2025-12-12 00:47:32] |
| Sierra_Chart Engineering - Posts: 21806 |
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First update Sierra Chart to the current version. Instructions: Software Download: Fast Update Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-12-12 00:47:41
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