Support Board
Date/Time: Thu, 11 Dec 2025 19:20:54 +0000
Sierra Charts Won't Open
View Count: 43
| [2025-12-10 14:28:44] |
| User999999999 - Posts: 3 |
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All the sudden, my SierraChart isn't opening. I open it as I do every morning, but the window never shows up. I took a look at the TaskManager and it appear under "Background processes". What do I need to do to get the Sierra Charts window to open again?
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| [2025-12-10 16:52:16] |
| John - SC Support - Posts: 43424 |
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Are you running Sierra Chart on a MAC using Parallels by any chance? There seems to have been a change with Parallels, where it does not like the non-ARM version of Sierra Chart. Otherwise, the only reason something like this should occur is if the application is opening "off screen" for some reason. In this case, do an Internet search for "Window off screen" and you will get a lot of information for how to bring a window back to the main area of the screen. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-12-10 22:09:08] |
| User999999999 - Posts: 3 |
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Looks like it was something similar to what you mentioned. I am using VMWare Fusion to run Sierra Chart on my Mac. My Desktop shortcut was using the non-ARM version, which wasn't working. When I used the ARM version of Sierra Chart, it worked. I didn't make any manual changes on my end, but I guess it wants me to use the ARM version now.
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| [2025-12-10 22:20:43] |
| John - SC Support - Posts: 43424 |
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We thought it was a Parallels issue, but maybe it was a MAC OS or BIOS change that caused this. We did not change anything in our software that should have caused this to occur.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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