Support Board
Date/Time: Tue, 20 Jan 2026 14:15:23 +0000
Changing account from professional to non professional
View Count: 92
| [2025-12-04 03:02:23] |
| Janthetrader0130 - Posts: 1 |
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I notice that my Sierra chart account has been changed to a "Professional" user, but I'm not one. I've sign the data feed document for CME, including account number and clearing firm. I'm using Interactive Brokers to trade, I'm a retail trader. Please tell me what to do, thank you. Date Time Of Last Edit: 2025-12-04 07:17:07
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| [2025-12-04 04:57:26] |
| Sierra_Chart Engineering - Posts: 22450 |
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We will follow up on this tomorrow. And see what the issue is.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-12-04 14:27:44] |
| SC Support - Posts: 2044 |
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Thank you for completing the Market Data Agreements for the CME Group Please activate the CME Group Non-Professional Exchanges that you want Real-time Data for, you can do that via #3 here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliCME Then please re-connect to the Data Feed: File Menu: Connect to Data Feed (File) |
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