Support Board
Date/Time: Sun, 18 Jan 2026 12:34:26 +0000
Explicitly disconnected SC tries to reconnect
View Count: 159
| [2025-12-01 17:24:42] |
| User512353 - Posts: 119 |
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I am using the IBKR gateway. I have explicitly disconnected SC from the gateway, i.e. File >> Disconnect While SC is disconnected. when the IBKR gateway executes its daily reconnect cycle, SC then tries to reconnect to the gateway. I do have Global Settings >> Data/Trade Service Settings >> Common Settings >> Reconnect On Failure = YES But this should only apply if SC was CONNECTED during the "failure", not if it was deliberately disconnected. |
| [2025-12-01 18:36:23] |
| John - SC Support - Posts: 44021 |
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Check the following settings and see if this is causing the reconnection you are seeing: Advanced Service Settings: Reconnect (Global Settings >> Advanced Service Settings) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-12-01 18:49:52] |
| User512353 - Posts: 119 |
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Global Settings >> Advanced Service Settings >> Reconnect >> Reconnect Daily = NO This should cause the rest of the settings in this section to be ignored. Note that the daily reconnect I mentioned in my original post is the reconnect that is configured in the IBKR Gateway, not in SC! |
| [2025-12-02 20:16:11] |
| Sierra_Chart Engineering - Posts: 22431 |
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Check this setting: Global Settings >> Advanced Service Settings >> Reconnect Daily: No Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-12-02 21:35:20] |
| User512353 - Posts: 119 |
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???
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| [2025-12-02 23:09:28] |
| Sierra_Chart Engineering - Posts: 22431 |
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We cannot provide further help. This is not relevant to Sierra Chart: Note that the daily reconnect I mentioned in my original post is the reconnect that is configured in the IBKR Gateway, not in SC! Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-12-03 12:41:02] |
| User512353 - Posts: 119 |
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I am not complaining/inquiring about the IBKR Gateway here. This works as designed. I do not understand and think it is a bug that an explicitly DISCONNECTED SierraChart is trying to automatically reconnect if the IBKR Gateway is executing its reconnect cycle. There is no reason for SC to do this. |
| [2025-12-03 15:14:12] |
| John - SC Support - Posts: 44021 |
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There is no reason for this to be occurring. If Sierra Chart is disconnected, then there is no reason for a reconnection of TWS to cause Sierra Chart to reconnect. We wonder if there is something else going on, such as is your computer coming out of Sleep or Hibernate mode when the reconnection is occurring? Although we do not know why this would cause Sierra Chart to reconnect, we can see where it might. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-12-03 17:43:29] |
| Sierra_Chart Engineering - Posts: 22431 |
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At the time there is a connection to the data feed provide the Message Log, so we can maybe try to get an understanding of why this is happening.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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