Support Board
Date/Time: Fri, 28 Nov 2025 22:14:09 +0000
Unable to download Indicators form SC server
View Count: 10
| [2025-11-28 17:17:59] |
| Vu - Posts: 1 |
|
Hi, I had purchased custom indicators from SieraChart.com. I was unable to download their indicators from SC server. They had told me that: "You modified something in your account and sierra automatically removed you the rights to download files on startup, so you need to contact them so they enable it again." Pls see Login Message Log: 2025-11-28 11:54:53.777 | Trade activity files set size: 69 2025-11-28 11:54:53.818 | Reading Internal Order ID file. 2025-11-28 11:54:53.818 | Reading Trade Orders file. 2025-11-28 11:54:53.818 | Reading Trade Positions file. 2025-11-28 11:54:53.818 | Reading Trade Account Data files. 2025-11-28 11:54:53.818 | Software version: 2813 64-bit 2025-11-28 11:54:53.818 | Primary Thread ID: 7724 2025-11-28 11:54:53.818 | Usage end date: 2026-06-03 2025-11-28 11:54:53.818 | Enabled for: Advanced Features 2. 2025-11-28 11:54:53.818 | Enabled for: Sierra Chart Historical Data Service. 2025-11-28 11:54:53.818 | Enabled for: Denali Real-Time Exchange Data Feed. 2025-11-28 11:54:53.818 | Enabled for: Delayed Denali Exchange Data Feed. 2025-11-28 11:54:53.818 | Enabled for exchange2: CME (Trading Account Required) 2025-11-28 11:54:53.818 | Enabled for exchange2: CBOT (Trading Account Required) 2025-11-28 11:54:53.818 | Enabled for exchange2: COMEX (Trading Account Required) 2025-11-28 11:54:53.818 | Enabled for exchange2: NYMEX (Trading Account Required) 2025-11-28 11:54:53.818 | Enabled for exchange2: US Equities Consolidated Tape 2025-11-28 11:54:53.818 | Allow Support for Sierra Chart Data Feeds is enabled. 2025-11-28 11:54:53.818 | Current selected Data/Trading service: Teton CME Routing 2025-11-28 11:54:53.818 | Custom symbol settings values: enabled 2025-11-28 11:54:53.818 | Chart Update Interval: 10 2025-11-28 11:54:53.818 | Intraday Data Storage Time Unit: 0 2025-11-28 11:54:53.818 | Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) 2025-11-28 11:54:53.818 | 2025-11-28 16:54:53 Local computer time in UTC 2025-11-28 11:54:53.818 | 2025-11-28 11:54:53 Local computer time in SC Time Zone 2025-11-28 11:54:53.818 | 2025-11-28 16:54:54 Server time in UTC 2025-11-28 11:54:53.818 | Local computer UTC time and Server UTC time difference: 1 seconds. 2025-11-28 11:54:53.818 | Program path: C:\SierraChart\ 2025-11-28 11:54:53.818 | Data Files path: C:\SierraChart\Data\ 2025-11-28 11:54:53.819 | OS Version Number: 10.0 2025-11-28 11:54:53.819 | Locale Setting: C 2025-11-28 11:54:53.819 | Crash reporter started: true 2025-11-28 11:54:53.819 | 2025-11-28 11:54:53.819 | Checking for new symbol settings. Requested symbol settings MD5 for service code sc_futures_direct.dtc.trading. Request ID: 1. 2025-11-28 11:54:53.834 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2025-11-28 11:54:53.883 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2025-11-28 11:54:53.883 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2025-11-28 11:54:53.963 | Received 5 login tokens. 2025-11-28 11:54:54.082 | Symbol settings MD5 received. Request ID: 1. 2025-11-28 11:54:54.082 | Symbol settings are up-to-date for sc_futures_direct.dtc.trading. 2025-11-28 11:54:56.320 | Requested user files to download. 2025-11-28 11:54:56.583 | Error getting list of user files to download. Response: ERROR: Downloading of files on startup is disabled. | HTTP status: Request completed with the HTTP response status code 200. 2025-11-28 11:54:58.322 | 2025-11-28 11:54:58.322 | Teton CME Routing | Firm: IronBeam 2025-11-28 11:54:58.323 | Teton CME Routing | Connecting to the server futurestrading10.sierracharts.com. Port 11085 2025-11-28 11:54:58.324 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2025-11-28 11:54:58.324 | DTC Client socket (1) | New receive buffer size: 0 2025-11-28 11:54:58.324 | DTC Client socket (1) | Connecting to IP: 208.185.224.130. 2025-11-28 11:55:01.536 | Files to Open on Startup | File does not exist: C:\SierraChart\Data\ExampleChartbook.cht 2025-11-28 11:55:19.373 | DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. * 2025-11-28 11:55:19.373 | DTC Client socket (1) | CloseSocket call. 2025-11-28 11:55:19.373 | Teton CME Routing | Failed connections: 1 2025-11-28 11:55:19.373 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-11-28 11:55:19.373 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-11-28 11:55:19.373 | DTC Client socket (1) | Closed. 2025-11-28 11:55:19.389 | DTC Client socket (0) | CloseSocket call. 2025-11-28 11:55:19.389 | Teton CME Routing | Disconnected. 2025-11-28 11:55:19.389 | Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-11-28 11:55:21.389 | 2025-11-28 11:55:21.389 | Teton CME Routing | Firm: IronBeam 2025-11-28 11:55:21.389 | Teton CME Routing | Connecting to the server futurestrading10.sierracharts.com. Port 11085 2025-11-28 11:55:21.391 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2025-11-28 11:55:21.391 | DTC Client socket (1) | New receive buffer size: 0 2025-11-28 11:55:21.391 | DTC Client socket (1) | Connecting to IP: 208.185.224.130. 2025-11-28 11:55:42.424 | DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. * 2025-11-28 11:55:42.424 | DTC Client socket (1) | CloseSocket call. 2025-11-28 11:55:42.424 | Teton CME Routing | Failed connections: 2 2025-11-28 11:55:42.424 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-11-28 11:55:42.424 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-11-28 11:55:42.424 | DTC Client socket (1) | Closed. 2025-11-28 11:55:42.439 | DTC Client socket (0) | CloseSocket call. 2025-11-28 11:55:42.439 | Teton CME Routing | Disconnected. 2025-11-28 11:55:42.439 | Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-11-28 11:55:44.435 | 2025-11-28 11:55:44.436 | Teton CME Routing | Firm: IronBeam 2025-11-28 11:55:44.436 | Teton CME Routing | Connecting to the server futurestrading11.sierracharts.com. Port 11085 2025-11-28 11:55:44.441 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2025-11-28 11:55:44.441 | DTC Client socket (1) | New receive buffer size: 0 2025-11-28 11:55:44.441 | DTC Client socket (1) | Connecting to IP: 216.200.108.154. 2025-11-28 11:56:05.456 | DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. * 2025-11-28 11:56:05.456 | DTC Client socket (1) | CloseSocket call. 2025-11-28 11:56:05.456 | Teton CME Routing | Failed connections: 3 2025-11-28 11:56:05.456 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-11-28 11:56:05.456 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-11-28 11:56:05.456 | DTC Client socket (1) | Closed. 2025-11-28 11:56:05.472 | DTC Client socket (0) | CloseSocket call. 2025-11-28 11:56:05.472 | Teton CME Routing | Disconnected. 2025-11-28 11:56:05.472 | Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-11-28 11:56:07.467 | 2025-11-28 11:56:07.467 | Teton CME Routing | Firm: IronBeam 2025-11-28 11:56:07.468 | Teton CME Routing | Connecting to the server futurestrading12.sierracharts.com. Port 11084 2025-11-28 11:56:07.470 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2025-11-28 11:56:07.471 | DTC Client socket (1) | New receive buffer size: 0 2025-11-28 11:56:07.471 | DTC Client socket (1) | Connecting to IP: 4.8.170.26. 2025-11-28 11:56:07.506 | Teton CME Routing | Network connection to server complete. 2025-11-28 11:56:07.506 | Teton CME Routing | Starting socket receive thread. 2025-11-28 11:56:07.506 | Teton CME Routing | Sending encoding request to server: Binary VLS. Compression: none 2025-11-28 11:56:07.720 | Teton CME Routing | Setting DTC encoding to Binary VLS 2025-11-28 11:56:07.720 | Teton CME Routing | Sending logon request message. 2025-11-28 11:56:07.829 | Teton CME Routing | Received logon response. 2025-11-28 11:56:07.829 | Teton CME Routing | Server Name: SC DTC Server. Build=54268. 2025-11-28 11:56:07.829 | Teton CME Routing | Server protocol version: 8. Client protocol version: 8 2025-11-28 11:56:07.829 | Teton CME Routing | Successfully connected. Connected to SC DTC Protocol server. Service=cme_ilink3.trading|SymbolSettings=cme_ilink_live.trading. 2025-11-28 11:56:07.829 | Teton CME Routing | Trading is supported. 2025-11-28 11:56:07.829 | Teton CME Routing | Order cancel and replace is supported. 2025-11-28 11:56:07.829 | Teton CME Routing | OCO Orders supported. 2025-11-28 11:56:07.829 | Teton CME Routing | Bracket Orders supported. 2025-11-28 11:56:07.829 | Teton CME Routing | MarketDepthIsSupported: 1 2025-11-28 11:56:07.829 | Teton CME Routing | Connection to server complete. 2025-11-28 11:56:07.829 | No download requests in the queue to start downloads for. | Number times message added: 3 2025-11-28 11:56:07.829 | Teton CME Routing | Performing query for most recent Order Activity Date-Time. 2025-11-28 11:56:07.831 | Teton CME Routing | Requesting historical order activity from server. Start date-time UTC: 2025-11-26 14:27:58.095432 2025-11-28 11:56:07.887 | Updated verified funded futures trading account ending date to: 2025-12-28 16:56:07 2025-11-28 11:56:27.897 | ExtendTheFundedTradingAccountStatusExpirationDate: Sending request. 2025-11-28 11:56:28.119 | ExtendTheFundedTradingAccountStatusExpirationDate | Result: {"Result":"The Funded Trading Account Status Expiration Date is more than 25 days into the future. The Date is currently: 2025-12-24"}. Success=true Chartbook Message Log: 2025-11-28 11:54:53.777 | Trade activity files set size: 69 2025-11-28 11:54:53.818 | Reading Internal Order ID file. 2025-11-28 11:54:53.818 | Reading Trade Orders file. 2025-11-28 11:54:53.818 | Reading Trade Positions file. 2025-11-28 11:54:53.818 | Reading Trade Account Data files. 2025-11-28 11:54:53.818 | Software version: 2813 64-bit 2025-11-28 11:54:53.818 | Primary Thread ID: 7724 2025-11-28 11:54:53.818 | Usage end date: 2026-06-03 2025-11-28 11:54:53.818 | Enabled for: Advanced Features 2. 2025-11-28 11:54:53.818 | Enabled for: Sierra Chart Historical Data Service. 2025-11-28 11:54:53.818 | Enabled for: Denali Real-Time Exchange Data Feed. 2025-11-28 11:54:53.818 | Enabled for: Delayed Denali Exchange Data Feed. 2025-11-28 11:54:53.818 | Enabled for exchange2: CME (Trading Account Required) 2025-11-28 11:54:53.818 | Enabled for exchange2: CBOT (Trading Account Required) 2025-11-28 11:54:53.818 | Enabled for exchange2: COMEX (Trading Account Required) 2025-11-28 11:54:53.818 | Enabled for exchange2: NYMEX (Trading Account Required) 2025-11-28 11:54:53.818 | Enabled for exchange2: US Equities Consolidated Tape 2025-11-28 11:54:53.818 | Allow Support for Sierra Chart Data Feeds is enabled. 2025-11-28 11:54:53.818 | Current selected Data/Trading service: Teton CME Routing 2025-11-28 11:54:53.818 | Custom symbol settings values: enabled 2025-11-28 11:54:53.818 | Chart Update Interval: 10 2025-11-28 11:54:53.818 | Intraday Data Storage Time Unit: 0 2025-11-28 11:54:53.818 | Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) 2025-11-28 11:54:53.818 | 2025-11-28 16:54:53 Local computer time in UTC 2025-11-28 11:54:53.818 | 2025-11-28 11:54:53 Local computer time in SC Time Zone 2025-11-28 11:54:53.818 | 2025-11-28 16:54:54 Server time in UTC 2025-11-28 11:54:53.818 | Local computer UTC time and Server UTC time difference: 1 seconds. 2025-11-28 11:54:53.818 | Program path: C:\SierraChart\ 2025-11-28 11:54:53.818 | Data Files path: C:\SierraChart\Data\ 2025-11-28 11:54:53.819 | OS Version Number: 10.0 2025-11-28 11:54:53.819 | Locale Setting: C 2025-11-28 11:54:53.819 | Crash reporter started: true 2025-11-28 11:54:53.819 | 2025-11-28 11:54:53.819 | Checking for new symbol settings. Requested symbol settings MD5 for service code sc_futures_direct.dtc.trading. Request ID: 1. 2025-11-28 11:54:53.834 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2025-11-28 11:54:53.883 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2025-11-28 11:54:53.883 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2025-11-28 11:54:53.963 | Received 5 login tokens. 2025-11-28 11:54:54.082 | Symbol settings MD5 received. Request ID: 1. 2025-11-28 11:54:54.082 | Symbol settings are up-to-date for sc_futures_direct.dtc.trading. 2025-11-28 11:54:56.320 | Requested user files to download. 2025-11-28 11:54:56.583 | Error getting list of user files to download. Response: ERROR: Downloading of files on startup is disabled. | HTTP status: Request completed with the HTTP response status code 200. 2025-11-28 11:54:58.322 | 2025-11-28 11:54:58.322 | Teton CME Routing | Firm: IronBeam 2025-11-28 11:54:58.323 | Teton CME Routing | Connecting to the server futurestrading10.sierracharts.com. Port 11085 2025-11-28 11:54:58.324 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2025-11-28 11:54:58.324 | DTC Client socket (1) | New receive buffer size: 0 2025-11-28 11:54:58.324 | DTC Client socket (1) | Connecting to IP: 208.185.224.130. 2025-11-28 11:55:01.536 | Files to Open on Startup | File does not exist: C:\SierraChart\Data\ExampleChartbook.cht 2025-11-28 11:55:19.373 | DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. * 2025-11-28 11:55:19.373 | DTC Client socket (1) | CloseSocket call. 2025-11-28 11:55:19.373 | Teton CME Routing | Failed connections: 1 2025-11-28 11:55:19.373 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-11-28 11:55:19.373 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-11-28 11:55:19.373 | DTC Client socket (1) | Closed. 2025-11-28 11:55:19.389 | DTC Client socket (0) | CloseSocket call. 2025-11-28 11:55:19.389 | Teton CME Routing | Disconnected. 2025-11-28 11:55:19.389 | Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-11-28 11:55:21.389 | 2025-11-28 11:55:21.389 | Teton CME Routing | Firm: IronBeam 2025-11-28 11:55:21.389 | Teton CME Routing | Connecting to the server futurestrading10.sierracharts.com. Port 11085 2025-11-28 11:55:21.391 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2025-11-28 11:55:21.391 | DTC Client socket (1) | New receive buffer size: 0 2025-11-28 11:55:21.391 | DTC Client socket (1) | Connecting to IP: 208.185.224.130. 2025-11-28 11:55:42.424 | DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. * 2025-11-28 11:55:42.424 | DTC Client socket (1) | CloseSocket call. 2025-11-28 11:55:42.424 | Teton CME Routing | Failed connections: 2 2025-11-28 11:55:42.424 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-11-28 11:55:42.424 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-11-28 11:55:42.424 | DTC Client socket (1) | Closed. 2025-11-28 11:55:42.439 | DTC Client socket (0) | CloseSocket call. 2025-11-28 11:55:42.439 | Teton CME Routing | Disconnected. 2025-11-28 11:55:42.439 | Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-11-28 11:55:44.435 | 2025-11-28 11:55:44.436 | Teton CME Routing | Firm: IronBeam 2025-11-28 11:55:44.436 | Teton CME Routing | Connecting to the server futurestrading11.sierracharts.com. Port 11085 2025-11-28 11:55:44.441 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2025-11-28 11:55:44.441 | DTC Client socket (1) | New receive buffer size: 0 2025-11-28 11:55:44.441 | DTC Client socket (1) | Connecting to IP: 216.200.108.154. 2025-11-28 11:56:05.456 | DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. * 2025-11-28 11:56:05.456 | DTC Client socket (1) | CloseSocket call. 2025-11-28 11:56:05.456 | Teton CME Routing | Failed connections: 3 2025-11-28 11:56:05.456 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-11-28 11:56:05.456 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-11-28 11:56:05.456 | DTC Client socket (1) | Closed. 2025-11-28 11:56:05.472 | DTC Client socket (0) | CloseSocket call. 2025-11-28 11:56:05.472 | Teton CME Routing | Disconnected. 2025-11-28 11:56:05.472 | Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-11-28 11:56:07.467 | 2025-11-28 11:56:07.467 | Teton CME Routing | Firm: IronBeam 2025-11-28 11:56:07.468 | Teton CME Routing | Connecting to the server futurestrading12.sierracharts.com. Port 11084 2025-11-28 11:56:07.470 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2025-11-28 11:56:07.471 | DTC Client socket (1) | New receive buffer size: 0 2025-11-28 11:56:07.471 | DTC Client socket (1) | Connecting to IP: 4.8.170.26. 2025-11-28 11:56:07.506 | Teton CME Routing | Network connection to server complete. 2025-11-28 11:56:07.506 | Teton CME Routing | Starting socket receive thread. 2025-11-28 11:56:07.506 | Teton CME Routing | Sending encoding request to server: Binary VLS. Compression: none 2025-11-28 11:56:07.720 | Teton CME Routing | Setting DTC encoding to Binary VLS 2025-11-28 11:56:07.720 | Teton CME Routing | Sending logon request message. 2025-11-28 11:56:07.829 | Teton CME Routing | Received logon response. 2025-11-28 11:56:07.829 | Teton CME Routing | Server Name: SC DTC Server. Build=54268. 2025-11-28 11:56:07.829 | Teton CME Routing | Server protocol version: 8. Client protocol version: 8 2025-11-28 11:56:07.829 | Teton CME Routing | Successfully connected. Connected to SC DTC Protocol server. Service=cme_ilink3.trading|SymbolSettings=cme_ilink_live.trading. 2025-11-28 11:56:07.829 | Teton CME Routing | Trading is supported. 2025-11-28 11:56:07.829 | Teton CME Routing | Order cancel and replace is supported. 2025-11-28 11:56:07.829 | Teton CME Routing | OCO Orders supported. 2025-11-28 11:56:07.829 | Teton CME Routing | Bracket Orders supported. 2025-11-28 11:56:07.829 | Teton CME Routing | MarketDepthIsSupported: 1 2025-11-28 11:56:07.829 | Teton CME Routing | Connection to server complete. 2025-11-28 11:56:07.829 | No download requests in the queue to start downloads for. | Number times message added: 3 2025-11-28 11:56:07.829 | Teton CME Routing | Performing query for most recent Order Activity Date-Time. 2025-11-28 11:56:07.831 | Teton CME Routing | Requesting historical order activity from server. Start date-time UTC: 2025-11-26 14:27:58.095432 2025-11-28 11:56:07.887 | Updated verified funded futures trading account ending date to: 2025-12-28 16:56:07 2025-11-28 11:56:27.897 | ExtendTheFundedTradingAccountStatusExpirationDate: Sending request. 2025-11-28 11:56:28.119 | ExtendTheFundedTradingAccountStatusExpirationDate | Result: {"Result":"The Funded Trading Account Status Expiration Date is more than 25 days into the future. The Date is currently: 2025-12-24"}. Success=true 2025-11-28 12:00:15.013 | Searching for files containing DeltaTailSignal returned empty result. * 2025-11-28 12:00:15.013 | Error loading: C:\SierraChart\Data\DeltaTailSignal.dll. File not found or may be missing SCDLLName line. 2025-11-28 12:00:15.021 | Loading DLL: C:\SierraChart\Data\UserContributedStudies.dll (UserContributedStudies_64.dll). Handle: 7ff8edd80000 2025-11-28 12:00:15.029 | ESZ25_FUT_CME 2.50 Range #4 | Reloading chart. 2025-11-28 12:00:15.038 | GCG26_FUT_CME 1.5 Range #1 | Reloading chart. 2025-11-28 12:00:15.067 | NQZ25_FUT_CME 3.75 Range #2 | Reloading chart. 2025-11-28 12:00:15.277 | GCG26_FUT_CME 1.5 Range #1 | Chart data loading complete. 2025-11-28 12:00:15.278 | Mapping ESZ25_FUT_CME to ESZ25. Service code: cme 2025-11-28 12:00:15.278 | Using symbol data fast lookup vector 2025-11-28 12:00:15.278 | Denali Data Feed | Starting real-time market data updates for: ESZ25_FUT_CME (ESZ25). ID: 1 Service code: cme 2025-11-28 12:00:15.278 | Denali Data Feed | Connecting to the server ds28-2.sierracharts.com. Port 10048 2025-11-28 12:00:15.278 | Denali Data Feed | Requesting security definition data for: ESZ25_FUT_CME (ESZ25). ID: 1 2025-11-28 12:00:15.278 | Starting DelayedDownloadMonitoringTimer 2025-11-28 12:00:15.278 | Starting HDTimeoutTimer 2025-11-28 12:00:15.278 | Added historical Intraday data request for ESZ25_FUT_CME to the queue. 2025-11-28 12:00:15.278 | Intraday data recording state for symbol ESZ25_FUT_CME is set to download 'Pending'. 2025-11-28 12:00:15.278 | Triggering next historical data download in queue. 2025-11-28 12:00:15.279 | Delaying start of download for ESZ25_FUT_CME. 2025-11-28 12:00:15.279 | Mapping GCG26_FUT_CME to GCG26. Service code: comex 2025-11-28 12:00:15.279 | Denali Data Feed | Starting real-time market data updates for: GCG26_FUT_CME (GCG26). ID: 2 Service code: comex 2025-11-28 12:00:15.279 | Denali Data Feed | Requesting security definition data for: GCG26_FUT_CME (GCG26). ID: 2 2025-11-28 12:00:15.279 | Added historical Intraday data request for GCG26_FUT_CME to the queue. 2025-11-28 12:00:15.279 | Intraday data recording state for symbol GCG26_FUT_CME is set to download 'Pending'. 2025-11-28 12:00:15.279 | Triggering next historical data download in queue. 2025-11-28 12:00:15.280 | DTC Client socket (2) | Creating socket. 2025-11-28 12:00:15.280 | DTC Client socket (2) | New receive buffer size: 0 2025-11-28 12:00:15.280 | DTC Client socket (2) | Connecting to IP: 67.214.125.6. 2025-11-28 12:00:15.282 | Mapping NQZ25_FUT_CME to NQZ25. Service code: cme 2025-11-28 12:00:15.282 | Denali Data Feed | Starting real-time market data updates for: NQZ25_FUT_CME (NQZ25). ID: 3 Service code: cme 2025-11-28 12:00:15.282 | Denali Data Feed | Requesting security definition data for: NQZ25_FUT_CME (NQZ25). ID: 3 2025-11-28 12:00:15.282 | Added historical Intraday data request for NQZ25_FUT_CME to the queue. 2025-11-28 12:00:15.282 | Intraday data recording state for symbol NQZ25_FUT_CME is set to download 'Pending'. 2025-11-28 12:00:15.282 | Triggering next historical data download in queue. 2025-11-28 12:00:15.348 | Denali Data Feed | Network connection to server complete. 2025-11-28 12:00:15.348 | Denali Data Feed | Starting socket receive thread. 2025-11-28 12:00:15.348 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2025-11-28 12:00:15.349 | Trace | Basic security definition symbol settings fields ignored in primary service client. Symbol: ESZ25_FUT_CME 2025-11-28 12:00:15.349 | Teton CME Routing | Setting external service identifier for symbol ESZ25_FUT_CME to 294973 2025-11-28 12:00:15.349 | Teton CME Routing | Received security definition for symbol ESZ25_FUT_CME 2025-11-28 12:00:15.349 | Trace | Basic security definition symbol settings fields ignored in primary service client. Symbol: GCG26_FUT_CME 2025-11-28 12:00:15.349 | Teton CME Routing | Setting external service identifier for symbol GCG26_FUT_CME to 42001025 2025-11-28 12:00:15.349 | Teton CME Routing | Received security definition for symbol GCG26_FUT_CME 2025-11-28 12:00:15.349 | Trace | Basic security definition symbol settings fields ignored in primary service client. Symbol: NQZ25_FUT_CME 2025-11-28 12:00:15.349 | Teton CME Routing | Setting external service identifier for symbol NQZ25_FUT_CME to 158704 2025-11-28 12:00:15.349 | Teton CME Routing | Received security definition for symbol NQZ25_FUT_CME 2025-11-28 12:00:15.407 | Denali Data Feed | Setting DTC encoding to Binary VLS 2025-11-28 12:00:15.407 | Denali Data Feed | Sending logon request message. 2025-11-28 12:00:15.907 | Denali Data Feed | Received logon response. 2025-11-28 12:00:15.907 | Denali Data Feed | Server Name: SC Realtime Server. 2025-11-28 12:00:15.907 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2025-11-28 12:00:15.907 | Denali Data Feed | Successfully connected. 2025-11-28 12:00:15.907 | Denali Data Feed | Trading is not supported. 2025-11-28 12:00:15.907 | Denali Data Feed | MarketDepthIsSupported: 1 2025-11-28 12:00:15.907 | Denali Data Feed | Restarting real-time data updates for symbol: ESZ25_FUT_CME -> ESZ25 2025-11-28 12:00:15.907 | Denali Data Feed | Restarting real-time data updates for symbol: GCG26_FUT_CME -> GCG26 2025-11-28 12:00:15.907 | Denali Data Feed | Restarting real-time data updates for symbol: NQZ25_FUT_CME -> NQZ25 2025-11-28 12:00:16.064 | Denali Data Feed | Setting external service identifier for symbol ESZ25_FUT_CME to 294973 2025-11-28 12:00:16.064 | Denali Data Feed | Received security definition for symbol ESZ25_FUT_CME 2025-11-28 12:00:16.064 | Denali Data Feed | Setting external service identifier for symbol GCG26_FUT_CME to 42001025 2025-11-28 12:00:16.064 | Denali Data Feed | Received security definition for symbol GCG26_FUT_CME 2025-11-28 12:00:16.064 | Denali Data Feed | Setting external service identifier for symbol NQZ25_FUT_CME to 158704 2025-11-28 12:00:16.064 | Denali Data Feed | Received security definition for symbol NQZ25_FUT_CME 2025-11-28 12:00:20.299 | NQZ25_FUT_CME[M] 3.75 Range #2 | Chart data loading complete. 2025-11-28 12:00:20.394 | ESZ25_FUT_CME[M] 2.50 Range #4 | Chart data loading complete. 2025-11-28 12:00:21.434 | HD Request # 1 | Downloading Intraday chart data for ESZ25_FUT_CME to the file ESZ25_FUT_CME.scid. Service: cme 2025-11-28 12:00:21.434 | HD Request # 1 | Download start date-time: 2025-11-28 11:50:19.000000. File last date-time: 2025-11-28 11:50:19.295000 2025-11-28 12:00:21.434 | HD Request # 1 | Using server: ds26.sierracharts.com port 10149 2025-11-28 12:00:21.435 | Socket (3) | Creating socket. 2025-11-28 12:00:21.435 | Socket (3) | New receive buffer size: 0 2025-11-28 12:00:21.435 | Socket (3) | Connecting to IP: 64.152.155.17. 2025-11-28 12:00:21.505 | HD Request # 1 | Setting DTC encoding to Binary VLS 2025-11-28 12:00:21.505 | HD Request # 1 | Sending historical data logon request message. 2025-11-28 12:00:21.566 | HD Request # 1 | Requesting Intraday data. Start date-time: 2025-11-28 11:50:19. Record interval: 0. Symbol: ESZ25 2025-11-28 12:00:21.606 | HD Request # 1 | Decompressing data. 2025-11-28 12:00:21.648 | HD Request # 1 | Receiving Intraday data for ESZ25_FUT_CME starting at 2025-11-28 11:50:19.295000 2025-11-28 12:00:21.688 | Socket (3) | CloseSocket call. 2025-11-28 12:00:21.688 | Socket (3) | Shutdown started. Waiting for graceful close. 2025-11-28 12:00:21.728 | Socket (3) | Socket gracefully closed by remote side. 2025-11-28 12:00:21.728 | Socket (3) | Closed. 2025-11-28 12:00:21.739 | Historical data download thread signaled to stop. 2025-11-28 12:00:21.739 | HD Request # 1 | Timestamp of first Intraday data file record written: 2025-11-28 11:50:19.772000. 2025-11-28 12:00:21.739 | HD Request # 1 | Received 6174 Intraday data records from 2025-11-28 11:50:19.295000 to 2025-11-28 12:00:21.327000 (10.0 minutes. Delay: 0.4 seconds) and wrote 6173 records for ESZ25_FUT_CME 2025-11-28 12:00:21.739 | HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2025-11-28 17:00:21.327000 2025-11-28 12:00:21.739 | Added 67 Time and Sales records to Intraday data file for ESZ25_FUT_CME after download. 2025-11-28 12:00:21.739 | HD Request # 1 | Completion time: 0s. 2025-11-28 12:00:21.739 | HD Request # 1 | Intraday data download complete for ESZ25_FUT_CME. Unique request ID: 1 2025-11-28 12:00:21.739 | Removing historical data download ID 1. 2025-11-28 12:00:21.739 | Real-time Intraday chart data file updates started for ESZ25_FUT_CME 2025-11-28 12:00:21.739 | Intraday chart data file opened for ESZ25_FUT_CME 2025-11-28 12:00:21.739 | HD Request # 1 | Enabling Intraday chart updating for symbol. 2025-11-28 12:00:21.739 | 2025-11-28 12:00:21.739 | Triggering next historical data download in queue. 2025-11-28 12:00:21.739 | HD Request # 2 | Downloading Intraday chart data for GCG26_FUT_CME to the file GCG26_FUT_CME.scid. Service: comex 2025-11-28 12:00:21.739 | HD Request # 2 | Download start date-time: 2025-11-28 11:50:18.000000. File last date-time: 2025-11-28 11:50:18.260000 2025-11-28 12:00:21.739 | HD Request # 2 | Using server: ds32.sierracharts.com port 10150 2025-11-28 12:00:21.740 | Socket (3) | Creating socket. 2025-11-28 12:00:21.740 | Socket (3) | New receive buffer size: 0 2025-11-28 12:00:21.740 | Socket (3) | Connecting to IP: 69.39.70.248. 2025-11-28 12:00:21.840 | HD Request # 2 | Setting DTC encoding to Binary VLS 2025-11-28 12:00:21.840 | HD Request # 2 | Sending historical data logon request message. 2025-11-28 12:00:21.918 | HD Request # 2 | Requesting Intraday data. Start date-time: 2025-11-28 11:50:18. Record interval: 0. Symbol: GCG26 2025-11-28 12:00:21.968 | HD Request # 2 | Decompressing data. 2025-11-28 12:00:22.026 | HD Request # 2 | Receiving Intraday data for GCG26_FUT_CME starting at 2025-11-28 11:50:18.260000 2025-11-28 12:00:22.027 | Socket (3) | CloseSocket call. 2025-11-28 12:00:22.027 | Socket (3) | Shutdown started. Waiting for graceful close. 2025-11-28 12:00:22.081 | Socket (3) | Socket gracefully closed by remote side. 2025-11-28 12:00:22.081 | Socket (3) | Closed. 2025-11-28 12:00:22.143 | Historical data download thread signaled to stop. 2025-11-28 12:00:22.144 | HD Request # 2 | Timestamp of first Intraday data file record written: 2025-11-28 11:50:20.134000. 2025-11-28 12:00:22.144 | HD Request # 2 | Received 686 Intraday data records from 2025-11-28 11:50:18.260000 to 2025-11-28 12:00:21.402001 (10.1 minutes. Delay: 0.7 seconds) and wrote 685 records for GCG26_FUT_CME 2025-11-28 12:00:22.144 | HD Request # 2 | Add time&sales data | Remembered last file record date-time: 2025-11-28 17:00:21.402001 2025-11-28 12:00:22.144 | Added 7 Time and Sales records to Intraday data file for GCG26_FUT_CME after download. 2025-11-28 12:00:22.144 | HD Request # 2 | Completion time: 1s. 2025-11-28 12:00:22.144 | HD Request # 2 | Intraday data download complete for GCG26_FUT_CME. Unique request ID: 2 2025-11-28 12:00:22.144 | Removing historical data download ID 2. 2025-11-28 12:00:22.144 | Real-time Intraday chart data file updates started for GCG26_FUT_CME 2025-11-28 12:00:22.144 | Intraday chart data file opened for GCG26_FUT_CME 2025-11-28 12:00:22.144 | HD Request # 2 | Enabling Intraday chart updating for symbol. 2025-11-28 12:00:22.144 | 2025-11-28 12:00:22.144 | Triggering next historical data download in queue. 2025-11-28 12:00:22.144 | HD Request # 3 | Downloading Intraday chart data for NQZ25_FUT_CME to the file NQZ25_FUT_CME.scid. Service: cme 2025-11-28 12:00:22.144 | HD Request # 3 | Download start date-time: 2025-11-28 11:50:19.000000. File last date-time: 2025-11-28 11:50:19.295000 2025-11-28 12:00:22.145 | HD Request # 3 | Using server: ds28.sierracharts.com port 10149 2025-11-28 12:00:22.145 | Socket (3) | Creating socket. 2025-11-28 12:00:22.145 | Socket (3) | New receive buffer size: 0 2025-11-28 12:00:22.145 | Socket (3) | Connecting to IP: 67.214.125.5. 2025-11-28 12:00:22.247 | HD Request # 3 | Setting DTC encoding to Binary VLS 2025-11-28 12:00:22.247 | HD Request # 3 | Sending historical data logon request message. 2025-11-28 12:00:22.329 | HD Request # 3 | Requesting Intraday data. Start date-time: 2025-11-28 11:50:19. Record interval: 0. Symbol: NQZ25 2025-11-28 12:00:22.378 | HD Request # 3 | Decompressing data. 2025-11-28 12:00:22.436 | HD Request # 3 | Receiving Intraday data for NQZ25_FUT_CME starting at 2025-11-28 11:50:19.146000 2025-11-28 12:00:22.532 | Socket (3) | CloseSocket call. 2025-11-28 12:00:22.532 | Socket (3) | Shutdown started. Waiting for graceful close. 2025-11-28 12:00:22.532 | Historical data download thread signaled to stop. 2025-11-28 12:00:22.532 | HD Request # 3 | Timestamp of first Intraday data file record written: 2025-11-28 11:50:20.540000. 2025-11-28 12:00:22.532 | HD Request # 3 | Received 4666 Intraday data records from 2025-11-28 11:50:19.146000 to 2025-11-28 12:00:22.380001 (10.1 minutes. Delay: 0.2 seconds) and wrote 4662 records for NQZ25_FUT_CME 2025-11-28 12:00:22.532 | HD Request # 3 | Add time&sales data | Remembered last file record date-time: 2025-11-28 17:00:22.380001 2025-11-28 12:00:22.532 | Added 31 Time and Sales records to Intraday data file for NQZ25_FUT_CME after download. 2025-11-28 12:00:22.532 | HD Request # 3 | Completion time: 0s. 2025-11-28 12:00:22.532 | HD Request # 3 | Intraday data download complete for NQZ25_FUT_CME. Unique request ID: 3 2025-11-28 12:00:22.532 | Removing historical data download ID 3. 2025-11-28 12:00:22.532 | Real-time Intraday chart data file updates started for NQZ25_FUT_CME 2025-11-28 12:00:22.532 | Intraday chart data file opened for NQZ25_FUT_CME 2025-11-28 12:00:22.532 | HD Request # 3 | Enabling Intraday chart updating for symbol. 2025-11-28 12:00:22.532 | 2025-11-28 12:00:22.532 | No download requests in the queue to start downloads for. 2025-11-28 12:00:22.578 | Socket (3) | Socket gracefully closed by remote side. 2025-11-28 12:00:22.579 | Socket (3) | Closed. 2025-11-28 12:00:24.256 | Opened cached Intraday file: C:\SierraChart\Data\ESZ25_FUT_CME.scid. Thread ID: 1260 2025-11-28 12:00:24.257 | Opened cached Intraday file: C:\SierraChart\Data\GCG26_FUT_CME.scid. Thread ID: 1260 2025-11-28 12:00:24.257 | Opened cached Intraday file: C:\SierraChart\Data\NQZ25_FUT_CME.scid. Thread ID: 1260 Please help me to resolve this issue. Thank you so much for your time and consideration. Respecfully, Vu Tran |
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