Support Board
Date/Time: Tue, 25 Nov 2025 20:11:12 +0000
Trade Service Log is blank
View Count: 42
| [2025-11-25 13:33:26] |
| Mercrastius - Posts: 54 |
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I've searched and can't figure out what happened. It seems that ever since I upgraded to the newest version (2803) my Trade Service Log window doesn't work - it's always blank. Or possibly I changed a setting somehow and don't remember. I used to see order rejection messages there (among other things), now the only place they appear is in my Trade Activity Log. How can I restore the automatic population of Trade Service Log messages, specifically order rejections? Thanks |
| [2025-11-25 15:21:58] |
| John - SC Support - Posts: 43177 |
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To fix this set the options in the "Global Settings >> Message Categories" to "Yes".
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-11-25 16:52:14] |
| Mercrastius - Posts: 54 |
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Thanks John, this is working but now the time stamp in the Trade Service Log doesn't match the time stamp in the Trade Activity Log. I attempted to enter a live order that would exceed my global position limit, and it was rejected (as expected). The Trade Order Error now shows up in both the Trade Activity Log and the Trade Service Log, but the timestamps are way different. They're off by about 13 minutes? Not sure if this is expected behavior or not, I've never noticed this discrepancy before. Please advise. |
| [2025-11-25 17:10:44] |
| John - SC Support - Posts: 43177 |
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Open your Message Log (Window >> Message Log) and scroll to the top. Look for an entry near the top that states the following: Local computer UTC time and Server UTC time difference:
See if this states that there is a difference of 13 minutes between your computer time and the server time. It is the only reason we can think of for there to be a 13 minute difference. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-11-25 18:35:41] |
| Mercrastius - Posts: 54 |
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John, it says the difference is 1 seconds. The problem seems to have corrected itself now in any case. Thanks |
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