Support Board
Date/Time: Thu, 20 Nov 2025 19:14:09 +0000
AMP/Denali Recent Bid/Ask not showing
View Count: 72
| [2025-11-20 15:04:11] |
| User538522 - Posts: 11 |
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Good morning - Ive been dealing with this for about a week to no avail. I use AMP & Denali but no matter what settings i change, the DOM recent bid/ask just disappears within a second. I've made sure to turn off recent bid ask reset. I have full market depth etc, verified with other traders who dont have this issue. @here I've followed this. Global Trade Settings Windows: Reset Recent Bid/Ask Volume on Bid/Ask Change (Global Settings >> Chart DOM Settings >> Other >> Other Settings) |
| [2025-11-20 15:13:46] |
| User538522 - Posts: 11 |
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Settings attached.
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 DOM settings.png / V - Attached On 2025-11-20 15:13:36 UTC - Size: 89.45 KB - 10 views Attachment Deleted. |
| [2025-11-20 16:24:20] |
| John - SC Support - Posts: 43086 |
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Are you saying that you have no data at all in the Recent Bid/Ask columns? Or is it the Best Bid/Ask that are disappearing? If so, then this would be normal, as the Recent Bid/Ask reset at the new price as it moves. Refer to the following: Global Trade Settings Windows: Recent Bid Volume - Left/Center/Right Aligned For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-11-20 16:49:03] |
| User538522 - Posts: 11 |
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It shows up for 1-2 seconds, then as price moves away, it's deleted. My group's all just stays there until it's refreshed. I believe as shown per the previous screenshot, the reset is turned off based off what you sent. I copied a chartbook, so I know the columns are setup correctly and it works for my friends, just not on mine.
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| DOM Example.png / V - Attached On 2025-11-20 16:47:21 UTC - Size: 30.19 KB - 8 views |
| [2025-11-20 16:53:32] |
| User538522 - Posts: 11 |
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I meant by refreshed, there's stays there until they reset their dom, im looking for that. Turning off the reset doesnt fix it.
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| [2025-11-20 17:46:57] |
| John - SC Support - Posts: 43086 |
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The "Recent Bid/Ask" columns can not have the option to "reset" turned off. There are controls on when the reset occurs, but in general, as price changes, the Recent Bid/Ask at that price level is going to be reset. We are not sure what we are viewing in the most recent image you supplied in post #5. That image looks correct. If that is what you are getting, then we do not understand the issue. If that is not your chart, then we need to see an image of your chart. Keep in mind that there is another set of columns for the "Current Traded Bid/Ask" volumes. This column does not reset with price changes. Refer to the following: Global Trade Settings Windows: Current Traded Bid Volume - Left/Center/Right Aligned If you are still not able to figure this out, then please get us the chart that shows this issue so we can take a look and see if we see the same issue. Follow these instructions to get us the chart: Support Board Posting Information: Providing Chartbook with Only a Single Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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