Support Board
Date/Time: Wed, 31 Dec 2025 17:48:04 +0000
Chart differences after a "Delete All Data And Download" - MES/ES
View Count: 141
| [2025-11-08 10:49:15] |
| mysticpeg - Posts: 1 |
|
This is very concerning. After yesterdays trading session, I decided to look as some historical intraday charts (1min) but my "Data/Trade Service Settings" would only allow me to look back 7 days. I changed it 100 and allowed the PC to download (it took some time). This morning I fired up the SC and the charts were there but when I looked at yesterdays chart there were significant differences. I've since repeated the procedure, setting the days back to 10, and I can not get back yesterdays charts as I was trading it. Fortunately, I took screens of yesterdays chart so I can visually compare. I am NOT using Denali as I get my data from Interactive Brokers but even so, there should not be discrepancies, right? Right now, I have no faith in any charts, either historical or going forward, until I understand what's going on. Any help is greatly appreciated |
 Screenshot 2025-11-08 102430.png / V - Attached On 2025-11-08 10:31:54 UTC - Size: 68.51 KB - 33 views Screenshot 2025-11-08 102251.png / V - Attached On 2025-11-08 10:32:06 UTC - Size: 90.51 KB - 35 views Screenshot 2025-11-07 210823.png / V - Attached On 2025-11-08 10:32:16 UTC - Size: 96.12 KB - 28 views |
| [2025-11-09 17:06:18] |
| Tony - Posts: 671 |
|
I had been using IB for quite a while until 2022, if I remember correctly, we still need Denali with IB for historical data, because IB's historical data is not reliable. After all the data up to current moment has been downloaded from Denali, IB will take over and do the streaming.
|
| [2025-11-09 18:52:06] |
| Sierra_Chart Engineering - Posts: 22108 |
|
Yes absolutely there will be differences between historical and real-time data and all kinds of discrepancies when using Interactive Brokers: I am NOT using Denali as I get my data from Interactive Brokers but even so, there should not be discrepancies, right? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-11-09 18:53:10
|
| [2025-11-10 16:02:46] |
| John - SC Support - Posts: 43664 |
|
The following statement is not correct: After all the data up to current moment has been downloaded from Denali, IB will take over and do the streaming.
You are either using Interactive Brokers data (or whatever service you are connected to) or you are getting the Denali data. There is no combination of the data. We did do this (historical data from us, real-time data from the service) at one point, but we stopped it several years ago. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: