Support Board
Date/Time: Fri, 26 Dec 2025 03:01:12 +0000
I am downloading my trade log yet date/time and transaction time
View Count: 240
| [2025-11-07 20:10:32] |
| coachted - Posts: 471 |
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can you please tell me these times are the way they are...i am in EST and only trade from 9:30 am to 4pm so why does the trade log show normal est time yet when i save it or export and open it in excel the times are different |
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| [2025-11-07 20:14:05] |
| John - SC Support - Posts: 43601 |
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There are two ways to save the Trade Activity log. One is through "File >> Save Log As" and the other is through "File >> Export". The Export option saves the Trade Activity Log in a format that it can be read back in again (imported). As such, the times are set to UTC and the prices are the unadjusted prices. Refer to the following: Trade Activity Log: Importing and Exporting Data The Save option saves the Trade Activity Log as you see it on the screen. Refer to the following: Trade Activity Log: Saving the Log For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-11-07 21:04:00] |
| coachted - Posts: 471 |
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yeah thats not working....for some reason when it is opened in a csv file the time is getting distorted
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| [2025-11-07 21:08:04] |
| coachted - Posts: 471 |
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actually when i export or save the file as a text file it is distorting the times
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| [2025-11-07 21:10:29] |
| John - SC Support - Posts: 43601 |
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What do you mean it is distorting the times? Which option are you using - Export or Save? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-11-08 01:39:49] |
| coachted - Posts: 471 |
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so a couple of things...the first attachment shows the exported file and the actual trade log....the same day and same trades confimred by the order id but the time is different...the second attachment is the saved log as a text file and the actual log and the times are the same...
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| [2025-11-08 01:42:53] |
| coachted - Posts: 471 |
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but if go and open the saved log file in excel as a csv file it initally shows the time correct but when i click finish the time does not appear correcrt in the csv file..
Date Time Of Last Edit: 2025-11-08 01:48:22
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| [2025-11-10 14:25:26] |
| John - SC Support - Posts: 43601 |
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We can not help with Excel doing odd things with the time. We do not know what the program is doing or why.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-11-10 21:52:32] |
| coachted - Posts: 471 |
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John, Maybe you can help point me in the right direction, am trying to figure out the flow of information from my clicking/submitting of an order to the CME. It is my understanding that the order is generated by my click, then it flows to DTC protocol then to Teton and then to the CME, is this correct? Thanks in advance. Mike |
| [2025-11-10 21:57:58] |
| John - SC Support - Posts: 43601 |
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If you are using Teton for your order routing, then Yes, that is the flow. In general, the flow is that the order is sent to whatever service you are connected to which forwards it (or holds it, depending on the order type and the service) to the exchange. The particular method of transfer to the trading service depends on the service itself. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-11-10 22:08:37] |
| coachted - Posts: 471 |
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Thanks john i really appreciate it, So after upon clicking the mouse who converts my order into the cme format/protocol? Thanks again man really do appreciate your help. |
| [2025-11-11 22:35:31] |
| Sierra_Chart Engineering - Posts: 21984 |
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The order that you submit from Sierra Chart, goes over a network connection, the Internet, directly to a server in Aurora Illinois. This server then sends the order to the CME over a private link. This is our server.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-11-11 22:35:58
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| [2025-11-11 23:38:43] |
| coachted - Posts: 471 |
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is the code for the trade activity statistics page accessable for users?
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| [2025-11-12 14:52:51] |
| John - SC Support - Posts: 43601 |
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The source code that generates the Trade Activity Log is not available. The only source code that is available is for studies or examples. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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