Support Board
Date/Time: Wed, 24 Dec 2025 15:09:32 +0000
Trading Chart DOM Weird Issue
View Count: 266
| [2025-11-06 18:04:21] |
| User172061 - Posts: 28 |
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Greetings, I am on SIM mode, and when i have my trade DOM on and left click under the current price on the buy side to set my limit orders which ive set (12 tick stop, 24 tick limit target), no orders show up, instead its immediately showing up as a massive amount of profit (currently showing at 54000 points of profit. when i do the same thing on the sell side, my limit order shows up and waits. Any ideas whats going on? Edit, i have created a screen recording of it for your viewing here: https://app.screencast.com/MRqLWN08AqM3J?conversation=uqSZAm5y0jd2XB3AvI5s0s Date Time Of Last Edit: 2025-11-06 18:08:27
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| [2025-11-06 19:13:12] |
| John - SC Support - Posts: 43601 |
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Try this again, and when it occurs get us the "Trade Service Log" by following these instructions: Support Board Posting Information: Providing Lines From Trade Service Log For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-11-06 20:04:57] |
| User172061 - Posts: 28 |
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2025-11-06 13:15:46.424 | TradeActivity files query time: 0.005397 seconds. Entries: 0. BeginDateTimeUTC: 04:55:00.000. Outstanding queries: 0 2025-11-06 15:01:22.679 | Teton CME Routing | Requesting trade accounts from server. 2025-11-06 15:01:22.682 | TradeActivity files query time: 0.002011 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 0 2025-11-06 15:01:22.982 | Teton CME Routing | Requesting Trade Positions data. 2025-11-06 15:01:22.983 | Teton CME Routing | Performing query for most recent order fills Date-Time for Trade Account: 207191. 2025-11-06 15:01:22.983 | Teton CME Routing | Performing query for most recent account balances Date-Time for Trade Account: 207191. 2025-11-06 15:01:22.983 | Teton CME Routing | Received 1 accounts from service. 2025-11-06 15:01:22.990 | TradeActivity files query time: 0.007494 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 1 2025-11-06 15:01:22.991 | TradeActivity files query time: 0.000553 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 0 2025-11-06 15:01:23.019 | Teton CME Routing | Requesting historical order fills for account 207191. Start Date-Time UTC: 2025-07-05 20:01:23 2025-11-06 15:01:23.019 | Teton CME Routing | Requesting historical account balances for account 207191. Start date-time UTC: 2025-11-06 17:55:55 2025-11-06 15:01:23.085 | Teton CME Routing | Received 0 order fills for account: 207191. 2025-11-06 15:01:23.085 | Teton CME Routing | Received 1 historical account balance updates for account: 207191. Inserting into Trade Activity Log. 2025-11-06 15:01:23.622 | Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 2025-11-06 15:01:23.622 | Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 2025-11-06 15:01:32.983 | Teton CME Routing | Requesting Trade Positions data. 2025-11-06 15:03:07.985 | TradeActivity files query time: 0.017902 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 1 2025-11-06 15:03:08.000 | TradeActivity files query time: 0.014834 seconds. Entries: 0. BeginDateTimeUTC: 2025-09-15 00:00:00.000. Outstanding queries: 0 2025-11-06 15:03:59.952 | Teton CME Routing | Requesting Trade Positions data. whehn the issue occurs it doesnt appear to change the log. |
| [2025-11-06 20:07:12] |
| User172061 - Posts: 28 |
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closing and reopning sierra doesnt help either FWIW
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| [2025-11-06 20:28:12] |
| User172061 - Posts: 28 |
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update, switching from TETON to SC Data seems to resolve it, but going back which i need for live trading it comes back. again only on the buy side.
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| [2025-11-06 22:17:10] |
| John - SC Support - Posts: 43601 |
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Check the settings for "Global Settings >> Message Categories". Make sure everything is set to "Yes" in there. If any are set to "No", then change them to "Yes" and then try again and get us the Trade Service Log again. Let us know if that is not the issue. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-11-06 23:10:35] |
| User172061 - Posts: 28 |
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all are set to yes. still have the same issue. FWIW i just changed to a different chart using the same group of charts, and it appears to be working properly...so its somethign wrong with this chart specifically when using TETON...if i switch to SC data it works perfectly, but using TETON is fails. but the footprint version of my chart group can work to send the orders through just fnie. not sure why.
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| [2025-11-07 14:37:37] |
| John - SC Support - Posts: 43601 |
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Please get us that chart by following these instructions: Support Board Posting Information: Providing Chartbook with Only a Single Chart And tell us what the exact order type you are entering at that level (we need to know what the setting is in "Trade >> Chart DOM Settings >> Order Types" for the particular location and button you are using). For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-11-07 15:03:00] |
| User172061 - Posts: 28 |
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from top to bottom buy limit buy stop sell limi sell stop buy limi buy stop sell limit sell stop im doinb a buy limit. left click under the current price. |
 support.Cht - Attached On 2025-11-07 15:01:39 UTC - Size: 16.86 KB - 25 views Attachment Deleted. |
| [2025-11-07 17:14:18] |
| John - SC Support - Posts: 43601 |
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We were able to reproduce this, but we do not know why it is occurring. We removed the "Trade and Current Quote Symbol" to try this without that symbol, and it worked fine for ES alone. Then when we put the "Trade and Current Quote Symbol" back, it was working fine. Therefore, please try what we did - remove the Trade and Current Quote symbol, select Apply All, then put the Trade and Current Quote Symbol back again and select OK to close the window. Then try to place a trade again and let us know what happens. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-11-07 18:25:53] |
| User172061 - Posts: 28 |
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yep that seems to be working!! any ideas, now that you have the chart, how to get the prices on the chart dom to actually show? theyre all black for some reason.
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| [2025-11-07 18:46:43] |
| John - SC Support - Posts: 43601 |
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You need to change the setting for "Chart >> Graphics Settings - Chart >> Chart DOM Value Scale Text" to a color other than Black. Refer to the following: Customizing Fonts, Colors, Line Styles, and Widths for Chart Trading, Chart DOM, and Trade DOM: Chart DOM Values Scale Text For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-11-07 21:22:40] |
| User172061 - Posts: 28 |
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one final question, and this isnt related to this but i cant seem to find anything on this...is there a way to change the coloring style of the zig zag tool for the text labels? currently it prints HH and LH as green, and HL and LL as red. id like it to pring HH and HL as Green and LH and LL as Red. i didnt see a way to do this... |
| [2025-11-07 22:00:35] |
| John - SC Support - Posts: 43601 |
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The only control for this is the Primary and Secondary colors in the Subgraph for the Text Labels. But this just changes the specific color, it doesn't control which specific items are colored. The only way to change this would be to modify the source code itself. Refer to the following: How to Build an Advanced Custom Study from Source Code https://www.sierrachart.com/index.php?page=doc/SierraChartStudyAndSystemProgrammers.php -- We have also noted this as a "Feature Request". We can not say when we would get to any particular item, but we can say that this has been requested a few times over the years. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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