Support Board
Date/Time: Sat, 08 Nov 2025 08:00:59 +0000
Rithmic connection issue
View Count: 99
| [2025-10-27 12:25:00] |
| ldepadey - Posts: 13 |
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Rithmic connection with a new take proffit trader account just disconnects whenever i attempt to place a trade? ive included screenshots of the logs, really not sure what to do in this situation? Many thanks, Luke |
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| [2025-10-27 13:19:03] |
| ldepadey - Posts: 13 |
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it seems to just disconnect, then reconnect when i attempt to place a trade, but it does not register the trade?
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| [2025-10-27 13:24:30] |
| Sierra_Chart Engineering - Posts: 21337 |
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We see you are using a EUREX symbol. So apparently EUREX symbols are not supported and that is wrong for Rithmic to be disconnecting over this issue. They should not disconnect due to an invalid symbol. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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