Support Board
Date/Time: Sun, 26 Oct 2025 06:25:39 +0000
ds40 Override Not Routing from Australia—Private IP(10.10.20.161) in Heartbeat
View Count: 38
| [2025-10-23 07:15:57] |
| User921670 - Posts: 2 |
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Hello, I'm trying to optimize Denali real-time latency from Australia by routing to ds40.sierracharts.com (NZ server) via override or auto-select, as my pings show it's much faster (45ms vs. 221ms to US servers). However, heartbeats keep showing a private Source IP (now 10.10.20.161), suggesting NAT masking or routing fallback—transmission delay is stable at 20ms, but I want the full ds40 benefits for smoother spikes. Settings: - CME Exchange Data Feed Server Address and Port Override: ds40.sierracharts.com:443 - Always Use Port 443 For Real-time Data: Yes - Allow Support for Sierra Chart Data Feeds: Yes - Use Internal LAN IP for CME Data and Order Routing: No - Real-Time Data Compression: High - Remote Buffer Delay Send Time: 20ms Pings (CMD, 10x): - ds40.sierracharts.com: Avg 45ms (Min 43ms, Max 51ms, 0% loss, TTL 47) - ds28.sierracharts.com: Avg 221ms (Min 219ms, Max 225ms, 0% loss, TTL 48) Latest Heartbeat Logs: 2025-10-23 16:59:12.215 | Denali Data Feed | Heartbeat from server , ServerReceivedClientHeartbeatSecondsAgo=16, NumberOfOutstandingSendBuffers=1, TransmissionDelayInMilliseconds=20, ServerSendBufferSizeInBytes=48, ActualMessageDelay=1.1 seconds, DataCompRatio=2.72, UncompressedBytes=85275, CompressionTime=0.001866(secs), NumCompressions=186, Source=10.10.20.161, MaxSendBufferSize=5443, MaxSendBufferSizeDateTime=2025-10-23 06:59:01 Thanks! |
| [2025-10-23 13:41:45] |
| Sierra_Chart Engineering - Posts: 21210 |
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This is normal to see this LAN IP address: Source=10.10.20.161 It is not a problem. However, that IP address is associated with a server in the United States. That heartbeat is not for the server in NZ. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-10-23 13:42:40
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