Support Board
Date/Time: Sun, 19 Oct 2025 16:06:50 +0000
Unable to access Web Trade Panel and Quote board on Chrome for both Desktop and Android
View Count: 78
| [2025-10-13 14:25:07] |
| dnguyen1393 - Posts: 1 |
|
Hello, I currently have an activated account on Sierra chart, with Data, and a Broker. However, I am unable to login to the web portal to access/place positions remotely. I have selected the correct Trading 'Teton Philip Capital' and Market data 'Real-Time Market Data' However it has been unable to login successfully. I have verified I have entered in my password by utilizing a Password Manager copy/insert through my Android (while attempting to login via my Phone Browser0. Any help would be appreciated. Thanks |
| [2025-10-13 17:47:00] |
| Sierra_Chart Engineering - Posts: 21159 |
|
We need to see the state of the web trading panel. Can you take a screenshot of the top of it in the Login section. We need to see what the connection error is. Here is the panel: https://apps.sierrachart.com/tradepanel/ Here are the instructions to attach a screenshot file: Support Board Posting Information: Attaching a File (Optional) There is also a Revision number at the top right. We need to know the revision. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-10-13 18:05:54] |
| Sierra_Chart Engineering - Posts: 21159 |
|
There is no need to provide any information. We are able to reproduce this problem. We are looking into it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-10-13 19:08:51] |
| John - SC Support - Posts: 42447 |
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This has been resolved. Refer to the following: Notice: Web Trading Panel Connection Issue and Solution For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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