Support Board
Date/Time: Fri, 21 Nov 2025 23:49:50 +0000
WRONG DATA?
View Count: 127
| [2025-10-08 17:35:12] |
| User293951 - Posts: 22 |
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I was running the software today and suddently at 1 second before the US session was starting, data throughput was halted. In an effort to renew the charts, I tried to download data from the beginning but the appearance is still wrong. I cannot trade with wrong data, missing the first 3 minutes was devastating. I barely survived the catastrophe! Please let me know what to do in order to download missing data and the charts to appear correctly. I need to do it today, otherwise it will be another catastrophe to trade tomorrow with missing/incomplete data. |
| [2025-10-08 17:37:02] |
| John - SC Support - Posts: 43119 |
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We are aware that there was an issue and we are looking into it. But you should be able to redownload the data by following these instructions: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart If it does not fill in the data properly, then select "File >> Reconnect", which will connect you to a different data server, then try again. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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