Support Board
Date/Time: Tue, 21 Oct 2025 07:48:02 +0000
IM SO CONFUSED AND LOST
View Count: 167
[2025-10-03 17:22:12] |
nebo - Posts: 1 |
I BOUGHT THE BASE PACKAGE FOR SIERRA CHART LITERALLY NOTHING IS WORKING. I CANT EVEN OPEN A CHART THAT SHOWS ACTUALLY CANDLESTICKS THIS IS SO FRUSTRATING AND CONFUSING I OPEN THE MNQ CHART AND ITS JUST BLACK NOTHING ON IT I HAVE IT ON RITHEMIC DATA FEED. HONESTLY BOUT TO GIVE UP AND ASK FOR A REFUND ABSOUELTY NOTHING IS WORKING SO DESPERATE SOMEONE HELP PLEASE |
[2025-10-03 17:32:34] |
blt - Posts: 97 |
... welcome please go to YT and start searching for SIERRA CHART then click on tab Documentation; Table of Contents and start introducing SC to yourself do NOT give up !!! if you survive you will find yourself in Hilbert Space nothing comes close to SIERRA CHART; DENALI/TETON upcoming "silly stupid" questions from you will be handled with utmost respect and help from the best support you could find the rest of us who went through process will "enjoy your pain of learning" but be assured many will help you take time enjoy smile |
[2025-10-03 17:54:45] |
John - SC Support - Posts: 42471 |
The first issue is that you are on the "Base Standard" package and you are trying to connect to Rithmic. You can not connect to data and trading services on the "Base" packages. To connect to data and trading services, you need to be on one of the "Integrated" packages. Refer to the information at the following link: Description of Service Packages and Pricing: Packages You should have noticed a statement next to the various services when you were selecting "Rithmic Direct - DTC" that said "Not Enabled on Package". To change your package, follow these instructions: Sierra Chart Purchase and License Information: Changing Package And make sure that you have the correct symbols for Rithmic by opening your chartbooks and selecting "Edit >> Translate Symbols to Current Service". Also note that you will be getting your data from Rithmic, as you are not setup to get any real-time data from us. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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