Support Board
Date/Time: Tue, 21 Oct 2025 07:40:51 +0000
Post From: IM SO CONFUSED AND LOST
| [2025-10-03 17:54:45] |
| John - SC Support - Posts: 42471 |
|
The first issue is that you are on the "Base Standard" package and you are trying to connect to Rithmic. You can not connect to data and trading services on the "Base" packages. To connect to data and trading services, you need to be on one of the "Integrated" packages. Refer to the information at the following link: Description of Service Packages and Pricing: Packages You should have noticed a statement next to the various services when you were selecting "Rithmic Direct - DTC" that said "Not Enabled on Package". To change your package, follow these instructions: Sierra Chart Purchase and License Information: Changing Package And make sure that you have the correct symbols for Rithmic by opening your chartbooks and selecting "Edit >> Translate Symbols to Current Service". Also note that you will be getting your data from Rithmic, as you are not setup to get any real-time data from us. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |