Support Board
Date/Time: Tue, 16 Sep 2025 03:48:52 +0000
[Programming Help] - Keep being disconnected from Sierra charts
View Count: 41
| [2025-09-15 14:06:19] |
| blazemk - Posts: 6 |
|
Hello Support, I keep being disconnected from Sierra charts my Error is code 10053: An established connection was aborted by the software in your host machine. The documentation online provides a limited explanation what exactly is the issue. Can i send the message log for analysis? Maybe there is a deeper issue. This has been happening since last week, before that I had no problems. |
| [2025-09-15 14:29:55] |
| Sierra_Chart Engineering - Posts: 20894 |
|
This indicates a connectivity problem. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Next time it happens provide the Message Log: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We just need to see the last 100 lines or so. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-09-15 14:30:15
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| [2025-09-15 15:05:07] |
| blazemk - Posts: 6 |
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Posting below 2025-09-15 10:43:13.513 | Software version: 2789 64-bit 2025-09-15 10:43:13.513 | Primary Thread ID: 25728 2025-09-15 10:43:13.513 | Usage end date: 2026-04-30 2025-09-15 10:43:13.513 | Enabled for: Advanced Features 2. 2025-09-15 10:43:13.513 | Enabled for: Sierra Chart Historical Data Service. 2025-09-15 10:43:13.513 | Enabled for: Denali Real-Time Exchange Data Feed. 2025-09-15 10:43:13.513 | Enabled for: Delayed Denali Exchange Data Feed. 2025-09-15 10:43:13.513 | Enabled for exchange2: CME 2025-09-15 10:43:13.513 | Allow Support for Sierra Chart Data Feeds is enabled. 2025-09-15 10:43:13.513 | Current selected Data/Trading service: Teton CME Routing 2025-09-15 10:43:13.513 | Custom symbol settings values: disabled 2025-09-15 10:43:13.513 | Chart Update Interval: 500 2025-09-15 10:43:13.513 | Intraday Data Storage Time Unit: 0 2025-09-15 10:43:13.513 | Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) 2025-09-15 10:43:13.513 | 2025-09-15 14:43:13 Local computer time in UTC 2025-09-15 10:43:13.513 | 2025-09-15 10:43:13 Local computer time in SC Time Zone 2025-09-15 10:43:13.513 | 2025-09-15 14:27:46 Server time in UTC 2025-09-15 10:43:13.513 | Local computer UTC time and Server UTC time difference: 1 seconds. 2025-09-15 10:43:13.513 | Program path: D:\SierraChart\ 2025-09-15 10:43:13.513 | Data Files path: D:\SierraChart\Data\ 2025-09-15 10:43:13.513 | OS Version Number: 10.0 2025-09-15 10:43:13.513 | Locale Setting: C 2025-09-15 10:43:13.513 | Crash reporter started: true 2025-09-15 10:43:13.513 | 2025-09-15 10:44:41.211 | DTC Client socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. 2025-09-15 10:44:41.211 | DTC Client socket (1) | Closed. 2025-09-15 10:44:41.211 | DTC Client socket (1) | Socket gracefully closed by remote side. 2025-09-15 10:45:11.217 | DTC Client socket (1) | Deleting network socket now after delay. 2025-09-15 10:52:22.329 | ESZ25_FUT_CME[M]/MESZ25_FUT_CME[M] 60 Min #3 | StartDateTimeForLoadingOrderFills: 2023-09-26 00:00:00 2025-09-15 10:52:22.336 | ESZ25_FUT_CME[M]/MESZ25_FUT_CME[M] 2000 Trades #2 | StartDateTimeForLoadingOrderFills: 2024-09-08 00:00:00 2025-09-15 10:52:22.344 | ESZ25_FUT_CME[M]/MESZ25_FUT_CME[M] 1 Min #1 | StartDateTimeForLoadingOrderFills: 2024-09-08 00:00:00 2025-09-15 10:52:22.352 | ESZ25_FUT_CME/MESZ25_FUT_CME[M] 1 Min #4 | StartDateTimeForLoadingOrderFills: 00:09:30 2025-09-15 10:52:22.361 | ESZ25_FUT_CME[M] 5.00 Range #5 | StartDateTimeForLoadingOrderFills: 00:09:30 2025-09-15 10:57:11.694 | Teton CME Routing | There has been no activity on the network socket for 44s. Will reconnect. 2025-09-15 10:57:11.694 | Connection to the external service has been lost. 2025-09-15 10:57:11.709 | Teton CME Routing | Waiting for socket receive thread to end 2025-09-15 10:57:11.710 | DTC Client socket (4) | CloseSocket call. 2025-09-15 10:57:11.710 | DTC Client socket (4) | Max send buffers used during socket life: 3 2025-09-15 10:57:11.710 | DTC Client socket (4) | Max send buffer size during socket life: 233 2025-09-15 10:57:11.710 | DTC Client socket (4) | Shutdown started. Waiting for graceful close. 2025-09-15 10:57:11.710 | Teton CME Routing | Disconnected. 2025-09-15 10:57:11.710 | Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-09-15 10:57:13.705 | 2025-09-15 10:57:13.705 | Teton CME Routing | Firm: IronBeam 2025-09-15 10:57:13.705 | Teton CME Routing | Connecting to the server futurestrading10.sierracharts.com. Port 11085 2025-09-15 10:57:13.706 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2025-09-15 10:57:13.706 | DTC Client socket (1) | New receive buffer size: 0 2025-09-15 10:57:13.706 | DTC Client socket (1) | Connecting to IP: 208.185.224.130. 2025-09-15 10:57:13.957 | Teton CME Routing | Network connection to server complete. 2025-09-15 10:57:13.957 | Teton CME Routing | Starting socket receive thread. 2025-09-15 10:57:13.957 | Teton CME Routing | Sending encoding request to server: Binary VLS. Compression: none 2025-09-15 10:57:33.968 | Teton CME Routing | Did not receive Encoding Response from server. Disconnecting. * 2025-09-15 10:57:33.968 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-09-15 10:57:33.968 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-09-15 10:57:33.984 | Teton CME Routing | Waiting for socket receive thread to end 2025-09-15 10:57:33.984 | DTC Client socket (1) | CloseSocket call. 2025-09-15 10:57:33.984 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2025-09-15 10:57:33.984 | Teton CME Routing | Disconnected. 2025-09-15 10:57:33.984 | Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-09-15 10:57:35.975 | 2025-09-15 10:57:35.975 | Teton CME Routing | Firm: IronBeam 2025-09-15 10:57:35.975 | Teton CME Routing | Connecting to the server futurestrading10.sierracharts.com. Port 11085 2025-09-15 10:57:35.976 | DTC Client socket (2) | Creating socket. Using TLS 1.2. 2025-09-15 10:57:35.976 | DTC Client socket (2) | New receive buffer size: 0 2025-09-15 10:57:35.976 | DTC Client socket (2) | Connecting to IP: 208.185.224.130. 2025-09-15 10:57:36.220 | Teton CME Routing | Network connection to server complete. 2025-09-15 10:57:36.220 | Teton CME Routing | Starting socket receive thread. 2025-09-15 10:57:36.220 | Teton CME Routing | Sending encoding request to server: Binary VLS. Compression: none 2025-09-15 10:57:49.865 | DTC Client socket (1) | Socket gracefully closed by remote side. 2025-09-15 10:57:49.865 | DTC Client socket (1) | Closed. 2025-09-15 10:57:56.229 | Teton CME Routing | Did not receive Encoding Response from server. Disconnecting. * 2025-09-15 10:57:56.229 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-09-15 10:57:56.229 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-09-15 10:57:56.245 | Teton CME Routing | Waiting for socket receive thread to end 2025-09-15 10:57:56.245 | DTC Client socket (2) | CloseSocket call. 2025-09-15 10:57:56.245 | DTC Client socket (2) | Shutdown started. Waiting for graceful close. 2025-09-15 10:57:56.245 | Teton CME Routing | Disconnected. 2025-09-15 10:57:56.245 | Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-09-15 10:57:58.244 | 2025-09-15 10:57:58.244 | Teton CME Routing | Firm: IronBeam 2025-09-15 10:57:58.244 | Teton CME Routing | Connecting to the server futurestrading10.sierracharts.com. Port 11085 2025-09-15 10:57:58.501 | DTC Client socket (5) | Creating socket. Using TLS 1.2. 2025-09-15 10:57:58.501 | DTC Client socket (5) | New receive buffer size: 0 2025-09-15 10:57:58.501 | DTC Client socket (5) | Connecting to IP: 208.185.224.130. 2025-09-15 10:57:58.745 | Teton CME Routing | Network connection to server complete. 2025-09-15 10:57:58.745 | Teton CME Routing | Starting socket receive thread. 2025-09-15 10:57:58.745 | Teton CME Routing | Sending encoding request to server: Binary VLS. Compression: none 2025-09-15 10:58:00.125 | Teton CME Routing | Setting DTC encoding to Binary VLS 2025-09-15 10:58:00.125 | Teton CME Routing | Sending logon request message. 2025-09-15 10:58:02.008 | Teton CME Routing | Received logon response. 2025-09-15 10:58:02.008 | Teton CME Routing | Server Name: SC DTC Server. Build=53594. 2025-09-15 10:58:02.008 | Teton CME Routing | Server protocol version: 8. Client protocol version: 8 2025-09-15 10:58:02.008 | Teton CME Routing | Successfully connected. Connected to SC DTC Protocol server. Service=cme_ilink3.trading|SymbolSettings=cme_ilink_live.trading. 2025-09-15 10:58:02.008 | Teton CME Routing | Trading is supported. 2025-09-15 10:58:02.008 | Teton CME Routing | Order cancel and replace is supported. 2025-09-15 10:58:02.008 | Teton CME Routing | OCO Orders supported. 2025-09-15 10:58:02.008 | Teton CME Routing | Bracket Orders supported. 2025-09-15 10:58:02.008 | Teton CME Routing | MarketDepthIsSupported: 1 2025-09-15 10:58:02.008 | Teton CME Routing | Connection to server complete. 2025-09-15 10:58:02.008 | Denali Data Feed | Waiting for socket receive thread to end 2025-09-15 10:58:02.009 | DTC Client socket (3) | CloseSocket call. 2025-09-15 10:58:02.009 | DTC Client socket (3) | Shutdown started. Waiting for graceful close. 2025-09-15 10:58:02.009 | Denali Data Feed | Disconnected from the server. 2025-09-15 10:58:02.009 | No download requests in the queue to start downloads for. | Number times message added: 3 2025-09-15 10:58:02.009 | Updated verified funded futures trading account ending date to: 2025-10-15 14:58:02 2025-09-15 10:58:02.010 | Teton CME Routing | Performing query for most recent Order Activity Date-Time. 2025-09-15 10:58:02.021 | Teton CME Routing | Requesting historical order activity from server. Start date-time UTC: 2025-09-15 14:34:10.943850 2025-09-15 10:58:02.456 | Mapping MESZ25_FUT_CME to MESZ25. Service code: cme 2025-09-15 10:58:02.456 | Using symbol data fast lookup vector 2025-09-15 10:58:02.456 | Denali Data Feed | Starting real-time market data updates for: MESZ25_FUT_CME (MESZ25). ID: 1 Service code: cme 2025-09-15 10:58:02.456 | Denali Data Feed | Connecting to the server ds26-2.sierracharts.com. Port 443 2025-09-15 10:58:02.456 | Denali Data Feed | Requesting security definition data for: MESZ25_FUT_CME (MESZ25). ID: 1 2025-09-15 10:58:02.456 | Mapping ESZ25_FUT_CME to ESZ25. Service code: cme 2025-09-15 10:58:02.456 | Denali Data Feed | Starting real-time market data updates for: ESZ25_FUT_CME (ESZ25). ID: 2 Service code: cme 2025-09-15 10:58:02.456 | Denali Data Feed | Requesting security definition data for: ESZ25_FUT_CME (ESZ25). ID: 2 2025-09-15 10:58:02.456 | Added historical Intraday data request for ESZ25_FUT_CME to the queue. 2025-09-15 10:58:02.456 | Intraday data recording state for symbol ESZ25_FUT_CME is set to download 'Pending'. 2025-09-15 10:58:02.456 | Triggering next historical data download in queue. 2025-09-15 10:58:02.456 | DTC Client socket (1) | Creating socket. 2025-09-15 10:58:02.456 | DTC Client socket (1) | New receive buffer size: 0 2025-09-15 10:58:02.456 | DTC Client socket (1) | Connecting to IP: 64.152.155.18. 2025-09-15 10:58:02.465 | Delaying start of download for ESZ25_FUT_CME. 2025-09-15 10:58:02.543 | DTC Client socket (3) | Socket gracefully closed by remote side. 2025-09-15 10:58:02.543 | DTC Client socket (3) | Closed. 2025-09-15 10:58:02.661 | Denali Data Feed | Network connection to server complete. 2025-09-15 10:58:02.661 | Denali Data Feed | Starting socket receive thread. 2025-09-15 10:58:02.661 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2025-09-15 10:58:02.886 | Denali Data Feed | Setting DTC encoding to Binary VLS 2025-09-15 10:58:02.886 | Denali Data Feed | Sending logon request message. 2025-09-15 10:58:03.544 | Denali Data Feed | Received logon response. 2025-09-15 10:58:03.544 | Denali Data Feed | Server Name: SC Realtime Server. 2025-09-15 10:58:03.544 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2025-09-15 10:58:03.544 | Denali Data Feed | Successfully connected. 2025-09-15 10:58:03.544 | Denali Data Feed | Trading is not supported. 2025-09-15 10:58:03.544 | Denali Data Feed | MarketDepthIsSupported: 1 2025-09-15 10:58:03.544 | Denali Data Feed | Restarting real-time data updates for symbol: ESZ25_FUT_CME -> ESZ25 2025-09-15 10:58:03.544 | Denali Data Feed | Restarting real-time data updates for symbol: MESZ25_FUT_CME -> MESZ25 2025-09-15 10:58:03.854 | Denali Data Feed | Setting external service identifier for symbol ESZ25_FUT_CME to 294973 2025-09-15 10:58:03.854 | Denali Data Feed | Received security definition for symbol ESZ25_FUT_CME 2025-09-15 10:58:03.854 | Denali Data Feed | Setting external service identifier for symbol MESZ25_FUT_CME to 42004164 2025-09-15 10:58:03.854 | Denali Data Feed | Received security definition for symbol MESZ25_FUT_CME 2025-09-15 10:58:05.806 | Updated verified funded futures trading account ending date to: 2025-10-15 14:58:05 2025-09-15 10:58:07.007 | Requesting market depth updates for: ESZ25_FUT_CME if supported. NumLevels=100 2025-09-15 10:58:07.007 | Requesting market depth updates for: MESZ25_FUT_CME if supported. NumLevels=100 2025-09-15 10:58:07.261 | Denali Data Feed | Clearing market depth for ESZ25_FUT_CME 2025-09-15 10:58:07.261 | Denali Data Feed | Clearing market depth for MESZ25_FUT_CME 2025-09-15 10:58:08.454 | HD Request # 6 | Downloading Intraday chart data for ESZ25_FUT_CME to the file ESZ25_FUT_CME.scid. Service: cme 2025-09-15 10:58:08.455 | HD Request # 6 | Download start date-time: 2025-09-15 10:57:31.000000. File last date-time: 2025-09-15 10:57:31.389017 2025-09-15 10:58:08.455 | HD Request # 6 | Using server: ds28.sierracharts.com port 10149 2025-09-15 10:58:08.455 | Socket (3) | Creating socket. 2025-09-15 10:58:08.455 | Socket (3) | New receive buffer size: 0 2025-09-15 10:58:08.455 | Socket (3) | Connecting to IP: 67.214.125.5. 2025-09-15 10:58:08.943 | HD Request # 6 | Setting DTC encoding to Binary VLS 2025-09-15 10:58:08.943 | HD Request # 6 | Sending historical data logon request message. 2025-09-15 10:58:09.228 | HD Request # 6 | Requesting Intraday data. Start date-time: 2025-09-15 10:57:31. Record interval: 0. Symbol: ESZ25 2025-09-15 10:58:09.476 | HD Request # 6 | Decompressing data. 2025-09-15 10:58:09.719 | HD Request # 6 | Receiving Intraday data for ESZ25_FUT_CME starting at 2025-09-15 10:57:31.102000 2025-09-15 10:58:09.720 | Socket (3) | CloseSocket call. 2025-09-15 10:58:09.720 | Socket (3) | Shutdown started. Waiting for graceful close. 2025-09-15 10:58:09.720 | Historical data download thread signaled to stop. 2025-09-15 10:58:09.720 | HD Request # 6 | Timestamp of first Intraday data file record written: 2025-09-15 10:57:38.900000. 2025-09-15 10:58:09.720 | HD Request # 6 | Received 435 Intraday data records from 2025-09-15 10:57:31.102000 to 2025-09-15 10:58:08.323000 (37.2 seconds. Delay: 1.4 seconds) and wrote 395 records for ESZ25_FUT_CME 2025-09-15 10:58:09.720 | HD Request # 6 | Add time&sales data | Remembered last file record date-time: 2025-09-15 14:58:08.323000 2025-09-15 10:58:09.720 | Added 72 Time and Sales records to Intraday data file for ESZ25_FUT_CME after download. 2025-09-15 10:58:09.721 | HD Request # 6 | Completion time: 1s. 2025-09-15 10:58:09.721 | HD Request # 6 | Intraday data download complete for ESZ25_FUT_CME. Unique request ID: 6 2025-09-15 10:58:09.721 | Removing historical data download ID 6. 2025-09-15 10:58:09.721 | Real-time Intraday chart data file updates started for ESZ25_FUT_CME 2025-09-15 10:58:09.721 | Intraday chart data file opened for ESZ25_FUT_CME 2025-09-15 10:58:09.721 | HD Request # 6 | Enabling Intraday chart updating for symbol. 2025-09-15 10:58:09.721 | 2025-09-15 10:58:09.721 | No download requests in the queue to start downloads for. 2025-09-15 10:58:09.961 | Socket (3) | Socket gracefully closed by remote side. 2025-09-15 10:58:09.961 | Socket (3) | Closed. 2025-09-15 10:58:15.418 | Opened cached Intraday file: D:\SierraChart\Data\ESZ25_FUT_CME.scid. Thread ID: 28344 2025-09-15 10:58:27.663 | DTC Client socket (4) | Socket gracefully closed by remote side. 2025-09-15 10:58:27.663 | DTC Client socket (4) | Closed. 2025-09-15 10:58:39.274 | Teton CME Routing | Received final trade activity snapshot. Count=22. TradeAccount=23088821 2025-09-15 10:58:39.517 | Trace | Basic security definition symbol settings fields ignored in primary service client. Symbol: MESZ25_FUT_CME 2025-09-15 10:58:39.517 | Teton CME Routing | Setting external service identifier for symbol MESZ25_FUT_CME to 42004164 2025-09-15 10:58:39.517 | Teton CME Routing | Received security definition for symbol MESZ25_FUT_CME 2025-09-15 10:58:39.517 | Trace | Basic security definition symbol settings fields ignored in primary service client. Symbol: ESZ25_FUT_CME 2025-09-15 10:58:39.517 | Teton CME Routing | Setting external service identifier for symbol ESZ25_FUT_CME to 294973 2025-09-15 10:58:39.517 | Teton CME Routing | Received security definition for symbol ESZ25_FUT_CME 2025-09-15 10:59:56.493 | DTC Client socket (2) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. * 2025-09-15 10:59:56.493 | DTC Client socket (2) | Socket gracefully closed by remote side. 2025-09-15 10:59:56.494 | DTC Client socket (2) | Closed. |
| [2025-09-15 15:48:42] |
| Sierra_Chart Engineering - Posts: 20894 |
|
Can you check with your ISP and see if they are blocking port 11085?: 2025-09-15 10:57:13.705 | Teton CME Routing | Connecting to the server futurestrading10.sierracharts.com. Port 11085 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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