Support Board
Date/Time: Mon, 15 Sep 2025 13:35:06 +0000
Order Allocation>>Available Accounts (List) SC Trade Copier Changing Account
View Count: 79
| [2025-09-11 17:57:17] |
| User543381 - Posts: 4 |
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I have two Stage 5 prop accounts both are on the same chartbook. Here are the steps that I used to set up the trade copier In both charts, in the trade window I Click M>>Settings>>Enable Order Allocation to Trade Accounts. Then in the first chart from M>>Settings>> Order Allocation to Trade Accounts I choose one of the two accounts and Click ADD which moves it down to the Allocation Accounts (List). I set Order Allocation to Trade Accounts Enabled to Yes and Allocation Trade Account Multiplier = 1. I Click Apply All and OK. On the second chart, I select the same account that I pushed down to Allocation Accounts (List). For a couple of weeks I successfully used this setup in Sim 1 mode. Today I switched to the two prop accounts. On the first trade executed everything worked fine confirmed by Rithmic Pro. Both accounts show that they were completed with the same results. On the second trade execution a Trade Log messages comes up stating that I was trying to trade the same account from both Trade Windows. Before I tried to execute the second trade, Sierra Chart had changed the Allocation Trade Accounts (List) to match the Available Accounts (List). I had not selected the account it was displaying. The following is a copy of the section of the Trade Log showing the two accounts. 2025-09-11 04:50:43.815 | Rithmic Direct - DTC | Requesting trade accounts from server. 2025-09-11 04:50:43.881 | Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: PST-xxxxx-W002. 2025-09-11 04:50:43.882 | Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: PST-xxxxx-W001. 2025-09-11 04:50:43.882 | Rithmic Direct - DTC | Received 2 accounts from service. 2025-09-11 04:50:43.926 | TradeActivity files query time: 0.045276 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 1 2025-09-11 04:50:43.927 | Rithmic Direct - DTC | Requesting historical account balances for account PST-xxxxx-W002. Start date-time UTC: 2025-05-10 11:50:43 2025-09-11 04:50:43.959 | TradeActivity files query time: 0.032838 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 0 2025-09-11 04:50:43.959 | Rithmic Direct - DTC | Requesting historical account balances for account PST-xxxxx-W001. Start date-time UTC: 2025-05-10 11:50:43 2025-09-11 04:50:44.080 | Rithmic Direct - DTC | Requesting Trade Positions data. 2025-09-11 04:50:47.051 | TradeActivity files query time: 0.383481 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 0 Here are the error messages that the Trade Log shows that the two Trade Window accounts match and SC is trying to execute the same account from two difference Trade Windows. 2025-09-11 06:17:51.008 | Order modification failed (InternalOrderID) | Price and quantity (23937.00, 0) for order modification are the same as existing order. | Modifying Attached Order from parent modification. Parent base price: 23940.00. New price: 23937.00. Internal Order ID: 17404. Service Order ID: (none). Symbol: MNQU5.CME. Account: PST-xxxxx-W002 * 2025-09-11 06:17:51.009 | Order modification failed (InternalOrderID) | Price and quantity (23950.00, 0) for order modification are the same as existing order. | Modifying Attached Order from parent modification. Parent base price: 23940.00. New price: 23950.00. Internal Order ID: 17405. Service Order ID: (none). Symbol: MNQU5.CME. Account: PST-xxxxx-W002 * 2025-09-11 06:17:51.009 | Order modification failed (InternalOrderID) | Price and quantity (23935.00, 0) for order modification are the same as existing order. | Modifying Attached Order from parent modification. Parent base price: 23940.00. New price: 23935.00. Internal Order ID: 17407. Service Order ID: (none). Symbol: MNQU5.CME. Account: PST-xxxxx-W002 * 2025-09-11 06:17:51.009 | Order modification failed (InternalOrderID) | Price and quantity (23950.00, 0) for order modification are the same as existing order. | Modifying Attached Order from parent modification. Parent base price: 23940.00. New price: 23950.00. Internal Order ID: 17408. Service Order ID: (none). Symbol: MNQU5.CME. Account: PST-xxxxx-W002 * 2025-09-11 06:17:51.009 | Order modification failed (InternalOrderID) | Price and quantity (23890.00, 0) for order modification are the same as existing order. | Modifying Attached Order from parent modification. Parent base price: 23940.00. New price: 23890.00. Internal Order ID: 17410. Service Order ID: (none). Symbol: MNQU5.CME. Account: PST-xxxxx-W002 * 2025-09-11 06:17:51.009 | Order modification failed (InternalOrderID) | Price and quantity (23950.00, 0) for order modification are the same as existing order. | Modifying Attached Order from parent modification. Parent base price: 23940.00. New price: 23950.00. Internal Order ID: 17411. Service Order ID: (none). Symbol: MNQU5.CME. Account: PST-xxxxx-W002 * What is wrong? How can it be fixed? |
| [2025-09-11 19:35:57] |
| John - SC Support - Posts: 41793 |
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To start with, the information in the first snippet of the Trade Service Log is just showing that the system is getting account balance information for the two accounts. This is normal, as both accounts are associated with the single login that you are using with Rithmic. This has nothing to do with Order Allocation to Trade Accounts. The information you provided from the second snippet, just shows a failed order modification for the account ending in W002. Which account were you trading and what exactly is this supposed to be showing to us? We really are not certain what you are trying to state relative to the Order Allocation to Trade Accounts. Please give us the specific setup you have and what you tried to accomplish that did not work, and what did not work. Please do not provide any log messages unless we ask for them. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-09-11 23:20:37] |
| User543381 - Posts: 4 |
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I apologize for my poor communications. 1. Screenshot of the initial Trade Copier setup https://www.sierrachart.com/image.php?Image=1757632048789.png 2. I executed a trade that worked perfect with both ATMs working. Verified by Rithmic Pro. 3. I did not touch the Order Allocation window in between trades. 4. I executed the next trade that brought up a Trade Log error stating that it had tried to send twice as many trades from one of the ATMs but zero from the other. I opened up the Trade Copier Order Allocation window. This is what I saw. https://www.sierrachart.com/image.php?Image=1757632518827.png The 2 ATMs were set to the same account. |
| [2025-09-12 15:51:00] |
| John - SC Support - Posts: 41793 |
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The account that shows in the top in the "Available Accounts" does not mean anything. That is just the selection for which accounts to add to the list. The only accounts that matter are the ones listed in the "Allocation Accounts" item. Therefore, there is no reason to believe that there is an issue with the setup of the Order Allocation to Trade Accounts. As to what occurred with the trade you reference, you would need to look at your "Trade Activity Log" and see what it shows in terms of those orders. It sounds like one of the accounts may have been rejected for some reason, which would be why you had zero from the one account. As to the double, again, you need to look at the Trade Activity Log and see what it shows for that order for that account. Refer to the following: Trade Activity Log Analysis: Determining the Origin of a New/Modified Order For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-09-13 18:36:47] |
| User543381 - Posts: 4 |
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John, Thanks for your suggestions. The Trade Activity Log shows some odd things. In one day I initiated maybe 10 trades using a Trail Stop setup that I allowed to execute 5 or 6. The log has over 3000 entries. I don't like what I see when the first trade is executed. I had each strategy set up to trade 5 contracts from each account. The log shows 9 entries at the same time frame. Then the next trade shows 5 of one and 2 of the other. As I scroll down through the log I see 280 entries within a few seconds and I'm suppose to understand what I am reading here. I'm at a point where I going to look into a different ATM. I have no confidences in Sierra Chart's. Thank you for taking the time to look into this issue. You do not need to respond to this message. In Christ Jesus, Bill N |
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