Support Board
Date/Time: Mon, 01 Sep 2025 18:14:00 +0000
john this needs your attention as it is as weird as Brian says
View Count: 78
| [2025-08-27 18:56:24] |
| User849502 - Posts: 388 |
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John I am on Brian's computer via screenshare. I had him close SC and restart. It opens to example chartbook. I have him call up an instracday nq chart. It loads perfectly, it has the correct price, AND THEN IT STOPS DEAD.... no updates nothing. 1- we know he is connected to data as data loads to the perfect exact price 2- we have checked the firewall 3- when I go to the message log it is totally blank. zippo nada we need something more than what you have sent help me obi wan kinobi help me xxx |
| [2025-08-27 19:07:06] |
| John - SC Support - Posts: 41552 |
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With regards to the Message Log, check the following setting and ensure it is set to "No": General Settings Window: Disable Visual Message Logging Then select "Global Settings >> Message Categories" and see if all the items are set to "No". Set any items for which they want to see information to "Yes". Offhand, we recommend keeping them all at Yes, unless you know specifically there is something you do not want. Refer to the following for information on the categories: Message Categories With regards to the chart not updating, go through the items at the following link: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart If further help is needed, then we need the account owner to post directly, so we can see how their account is setup. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-08-28 12:37:55] |
| User849502 - Posts: 388 |
|
hey mate, thanks so much for you/team help. I can't believe the dope had left his home pc on and running SC. I APPRECIATE all your time. I know it was a dumb ass mistake by him, but your guys found it. thank you John |
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