Support Board
Date/Time: Tue, 26 Aug 2025 06:59:02 +0000
renew or update my plan
View Count: 81
| [2025-08-11 07:06:31] |
| TradeDtotheF - Posts: 1 |
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Hello Freinds im trying to be as short and informative i can be I got a Leeloo account (Rithmic | Leeloo Entry Level (LE) Aspire | 3ct, 25k | Trailing Drawdown (H1Q13) next bill 09/07/25 $27.52 recurring) and the made a sierra account (check) and downloaded sierra charts ( check) and now im at sierra chart / File / Data trade service settings// current selcted service (rithmic direct DTC ) //trading user name //trading password from leeloo and then OK.\ now i got my chart on Reconnect wait all the time. maybe im missing something? im also not able to renew my package from 10 to 11 besides i have the required 46 dollars/ euros in my account thanks for your help david |
| [2025-08-11 16:59:53] |
| Sierra_Chart Engineering - Posts: 20734 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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