Support Board
Date/Time: Tue, 26 Aug 2025 08:51:21 +0000
Historical Data Error on second instance
View Count: 82
| [2025-07-31 13:45:00] |
| User933209 - Posts: 42 |
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Hello. Attached is a screenshot of an error message ONLY ON SECOND INSTANCE. I removed denali data feeds and had rithmic data working for a while upon checking "support for sierra chart data feeds" to no. I received a payment error today by Teton (sierra chart) but not sure what it could be linked to because I use rithmic data not Denali. I still have my sierra chart package paid for so I'm wondering if the error is linked to that payment error in some way. |
Private File |
| [2025-07-31 14:29:57] |
| Sierra_Chart Engineering - Posts: 20734 |
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In the sub instance make sure this is set to No: Data/Trade Service Settings: Allow Support for Sierra Chart Data Feeds (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Other Settings) In the sub instance disable Use Custom Symbol Settings Values: Global Symbol Settings: Disabling Custom Symbol Settings In the sub instance follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download" from the main Sierra Chart menu. You just need to do this once per symbol and not for each chart. This command is on the main Sierra Chart menu at the top. Only use it from that location. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-07-31 14:30:19
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| [2025-07-31 16:20:31] |
| User933209 - Posts: 42 |
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The re-download all data and download option worked. Thank you Best |
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