Support Board
Date/Time: Tue, 26 Aug 2025 10:28:38 +0000
Sierra Chart Not connecting
View Count: 203
| [2025-07-25 22:12:42] |
| User750920 - Posts: 288 |
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Is there an issue... My Sierra Chart is not connecting. It is yellow in the upper left of main screen and just says connecting. Error Message says: Connection error message from service: Teton CME Routing| Logon error received from server. Secondary instance not allowing connections to this server.| Date-time 2025-07-25 15:10:25. BTW I was connected all day and left for a while and when I came back this is the message. I am ONLY running 1 instance on one computer. I exited and restarted - no change. Also not running a VPN. Also I did not exit while I was gone. So it disconnected me on it's own while I was connected from most of the day Date Time Of Last Edit: 2025-07-25 22:16:06
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| [2025-07-25 22:13:27] |
| User258363 - Posts: 19 |
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I have this error too and I have a trade on. I also updated to latest version no dice.
Date Time Of Last Edit: 2025-07-25 22:13:45
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| [2025-07-25 22:17:23] |
| User750920 - Posts: 288 |
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Thank you for letting me know I am not the only one at this time.
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| [2025-07-25 22:33:44] |
| User247273 - Posts: 40 |
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I am experiencing this as well
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| [2025-07-25 22:41:00] |
| User112927 - Posts: 23 |
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Thank god, it is not just me
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| [2025-07-25 23:03:13] |
| User414533 - Posts: 122 |
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ETA on resolution please?
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| [2025-07-25 23:14:03] |
| User68474 - Posts: 203 |
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Ditto
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| [2025-07-26 18:26:03] |
| Sierra_Chart Engineering - Posts: 20734 |
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There is no issue. That message can be safely ignored. It is not unusual to see that message, but as long as there is a current connection there is nothing to be concerned with and the message can be completely disregarded. There was maintenance we were doing, Friday evening but it has long since been completed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-07-26 18:26:17
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| [2025-07-28 06:00:40] |
| User750920 - Posts: 288 |
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Thank you. I guess it was the maintenance that was being performed. Appreciate the information.
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