Support Board
Date/Time: Tue, 26 Aug 2025 10:14:42 +0000
PALLADIUM LIVE TRADING ORDERS NOT WORKING
View Count: 106
| [2025-07-24 14:27:13] |
| User624595 - Posts: 254 |
|
2025-07-24 10:02:29.844 | Trading message from IB: Order rejected - reason:Invalid Price. Error Code: 201. ServiceOrderID: 14499. InternalOrderID: 26657. * 2025-07-24 10:21:05.792 | Trading message from IB: The price does not conform to the minimum price variation for this contract. Error Code: 110. ServiceOrderID: 14501. InternalOrderID: 26659. * 2025-07-24 10:21:05.792 | New order rejected - The price does not conform to the minimum price variation for this contract. Internal Order ID: 26659. Service Order ID: 14501. Symbol: PA-202509-NYMEX-USD-100. Account: ***** |
| [2025-07-24 14:39:59] |
| John - SC Support - Posts: 41464 |
|
We see that Palladium has a Tick Size from the specifications of 0.5, but in Sierra Chart it is setup as 0.1. We do not know if there was a change at some point. We will have to look into this on our end. In the meantime, change the entry for "Chart >> Chart Settings >> Symbol >> Tick Size" to be 0.5. Refer to the following: Chart Settings: Tick Size (Chart >> Chart Settings >> Symbol >> Symbol Settings menu) If you will be opening new charts for Palladium, then you would also want to change the symbol settings for that tick size for the Palladium symbol. Refer to the following: Global Symbol Settings: Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-07-27 05:21:03] |
| Sierra_Chart Engineering - Posts: 20734 |
|
Symbol Settings are updated for palladium. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: