Support Board
Date/Time: Tue, 26 Aug 2025 10:14:42 +0000
Simulation Trading_Trouble with order routing_Error messages
View Count: 138
| [2025-07-23 16:55:10] |
| User585816 - Posts: 7 |
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Dear Sierra Chart team, I just signed up for a trial and I'm working to config the platform. I seem to be having trouble placing orders - all orders are rejected with error messages (refer to attached screenshots). I followed the initial account config with the volowing video from the Sierra chart repository: https://www.sierrachart.com/index.php?page=doc/VideoLibrary.php&Video=SierraChart_Simulated_Futures_Trading_Service I'd be grateful for your support and guidance - Sierra chart is a beast of a program, and I've exhausted my efforts to resolve the issue on my own. Many thanks |
 Trade Serice Log_errors.png / V - Attached On 2025-07-23 16:53:32 UTC - Size: 61.33 KB - 29 views Attachment Deleted. Trade Window_Account.png / V - Attached On 2025-07-23 16:54:26 UTC - Size: 55.28 KB - 29 views |
| [2025-07-23 17:09:44] |
| Sierra_Chart Engineering - Posts: 20734 |
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What Trade Account do you see in Trade >> Trade Account Monitor when connected to the Trading Evaluator-Delayed service? Also the easiest thing to do is to use Trade Simulation Mode: Trade Simulation Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-07-23 17:10:14
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| [2025-07-23 17:26:36] |
| User585816 - Posts: 7 |
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I created my own - VGSimulation (funded 20k)
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| [2025-07-23 17:56:27] |
| User585816 - Posts: 7 |
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Here's a screen shot
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| Ttade Account Monitor_VGSimulation.png / V - Attached On 2025-07-23 17:55:37 UTC - Size: 26.4 KB - 28 views Attachment Deleted. |
| [2025-07-23 22:35:32] |
| Sierra_Chart Engineering - Posts: 20734 |
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That trade account does not exist on Trading Evaluator-Delayed. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-07-24 03:11:33] |
| User585816 - Posts: 7 |
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2025-07-24 03:08:44.458 | Software version: 2773 64-bit 2025-07-24 03:08:44.458 | Primary Thread ID: 17572 2025-07-24 03:08:44.458 | Usage end date: 2025-08-12 2025-07-24 03:08:44.458 | Enabled for: Advanced Features 2. 2025-07-24 03:08:44.458 | Enabled for: Sierra Chart Historical Data Service. 2025-07-24 03:08:44.458 | Enabled for: Denali Real-Time Exchange Data Feed. 2025-07-24 03:08:44.458 | Enabled for: Delayed Denali Exchange Data Feed. 2025-07-24 03:08:44.458 | Allow Support for Sierra Chart Data Feeds is enabled. 2025-07-24 03:08:44.458 | Current selected Data/Trading service: Trading Evaluator 2025-07-24 03:08:44.458 | Custom symbol settings values: enabled 2025-07-24 03:08:44.458 | Chart Update Interval: 400 2025-07-24 03:08:44.458 | Intraday Data Storage Time Unit: 0 2025-07-24 03:08:44.458 | Time Zone: +00:00:00 (UTC+00) 2025-07-24 03:08:44.458 | 2025-07-24 03:08:44 Local computer time in UTC 2025-07-24 03:08:44.458 | 2025-07-24 03:08:44 Local computer time in SC Time Zone 2025-07-24 03:08:44.458 | 2025-07-23 02:55:05 Server time in UTC 2025-07-24 03:08:44.458 | Local computer UTC time and Server UTC time difference: 6 seconds. 2025-07-24 03:08:44.458 | Notice: Your computer's clock is off by 6 seconds. Set the 'Global Settings >> NTP Settings >> NTP Client Enable' to 'Yes'. 2025-07-24 03:08:44.458 | Program path: C:\SierraChart\ 2025-07-24 03:08:44.458 | Data Files path: C:\SierraChart\Data\ 2025-07-24 03:08:44.458 | OS Version Number: 10.0 2025-07-24 03:08:44.458 | Locale Setting: C 2025-07-24 03:08:44.458 | DLLs: UserContributedStudies_64.dll 2025-07-24 03:08:44.458 | Allowed protected custom studies: 2025-07-24 03:08:44.458 | Crash reporter started: true 2025-07-24 03:08:44.458 | 2025-07-24 03:09:10.318 | File >> Disconnect selected. 2025-07-24 03:09:10.318 | Trading Evaluator | Waiting for socket receive thread to end 2025-07-24 03:09:10.319 | DTC Client socket (2) | CloseSocket call. 2025-07-24 03:09:10.319 | DTC Client socket (2) | Max send buffers used during socket life: 3 2025-07-24 03:09:10.319 | DTC Client socket (2) | Max send buffer size during socket life: 233 2025-07-24 03:09:10.319 | Delayed Data Feed | Waiting for socket receive thread to end 2025-07-24 03:09:10.320 | DTC Client socket (2) | Shutdown started. Waiting for graceful close. 2025-07-24 03:09:10.320 | DTC Client socket (3) | CloseSocket call. 2025-07-24 03:09:10.320 | Delayed Data Feed | Disconnected from the server. 2025-07-24 03:09:10.320 | Trading Evaluator | Disconnected. 2025-07-24 03:09:10.320 | DTC Client socket (3) | Shutdown started. Waiting for graceful close. 2025-07-24 03:09:10.472 | DTC Client socket (2) | Socket gracefully closed by remote side. 2025-07-24 03:09:10.472 | DTC Client socket (2) | Closed. 2025-07-24 03:09:10.648 | DTC Client socket (3) | Socket gracefully closed by remote side. 2025-07-24 03:09:10.648 | DTC Client socket (3) | Closed. 2025-07-24 03:09:36.458 | 2025-07-24 03:09:36.468 | Trading Evaluator | Connecting to the server tradesimulation2.sierracharts.com. Port 11096 2025-07-24 03:09:36.474 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2025-07-24 03:09:36.474 | DTC Client socket (1) | New receive buffer size: 0 2025-07-24 03:09:36.474 | DTC Client socket (1) | Connecting to IP: 64.152.155.17. 2025-07-24 03:09:36.628 | Trading Evaluator | Network connection to server complete. 2025-07-24 03:09:36.628 | Trading Evaluator | Starting socket receive thread. 2025-07-24 03:09:36.628 | Trading Evaluator | Sending encoding request to server: Binary VLS. Compression: none 2025-07-24 03:09:37.092 | Trading Evaluator | Setting DTC encoding to Binary VLS 2025-07-24 03:09:37.092 | Trading Evaluator | Sending logon request message. 2025-07-24 03:09:37.276 | Trading Evaluator | Received logon response. 2025-07-24 03:09:37.276 | Trading Evaluator | Server Name: SC DTC Server. Build=53630. 2025-07-24 03:09:37.276 | Trading Evaluator | Server protocol version: 8. Client protocol version: 8 2025-07-24 03:09:37.276 | Trading Evaluator | Successfully connected. Connected to SC DTC Protocol server. Service=tradesimulation.dtctrading|SymbolSettings=tradingevaluatorserver.dtctrading. 2025-07-24 03:09:37.276 | Trading Evaluator | Trading is supported. 2025-07-24 03:09:37.276 | Trading Evaluator | Order cancel and replace is supported. 2025-07-24 03:09:37.276 | Trading Evaluator | OCO Orders supported. 2025-07-24 03:09:37.276 | Trading Evaluator | Bracket Orders supported. 2025-07-24 03:09:37.276 | Trading Evaluator | MarketDepthIsSupported: 1 2025-07-24 03:09:37.276 | Trading Evaluator | Connection to server complete. 2025-07-24 03:09:37.277 | No download requests in the queue to start downloads for. | Number times message added: 3 2025-07-24 03:09:37.277 | Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. 2025-07-24 03:09:37.278 | Trading Evaluator | Performing query for most recent Order Activity Date-Time. 2025-07-24 03:09:37.296 | Trading Evaluator | Requesting historical order activity from server. Start date-time UTC: 2025-07-23 17:54:11.402371 2025-07-24 03:09:37.671 | Mapping MESU25 to MESU25. Service code: cme 2025-07-24 03:09:37.671 | Using symbol data fast lookup vector 2025-07-24 03:09:37.671 | Delayed Data Feed | Starting real-time market data updates for: MESU25 (MESU25). ID: 1 Service code: cme 2025-07-24 03:09:37.671 | Delayed Data Feed | Connecting to the server ds25-2.sierracharts.com. Port 10043 2025-07-24 03:09:37.671 | Delayed Data Feed | Requesting security definition data for: MESU25 (MESU25). ID: 1 2025-07-24 03:09:37.671 | Added historical Intraday data request for MESU25 to the queue. 2025-07-24 03:09:37.671 | Intraday data recording state for symbol MESU25 is set to download 'Pending'. 2025-07-24 03:09:37.671 | Triggering next historical data download in queue. 2025-07-24 03:09:37.678 | Delaying start of download for MESU25. 2025-07-24 03:09:37.737 | DTC Client socket (2) | Creating socket. 2025-07-24 03:09:37.737 | DTC Client socket (2) | New receive buffer size: 0 2025-07-24 03:09:37.737 | DTC Client socket (2) | Connecting to IP: 64.152.155.21. 2025-07-24 03:09:37.889 | Delayed Data Feed | Network connection to server complete. 2025-07-24 03:09:37.890 | Delayed Data Feed | Starting socket receive thread. 2025-07-24 03:09:37.890 | Delayed Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2025-07-24 03:09:38.051 | Delayed Data Feed | Setting DTC encoding to Binary VLS 2025-07-24 03:09:38.051 | Delayed Data Feed | Sending logon request message. 2025-07-24 03:09:38.646 | Delayed Data Feed | Received logon response. 2025-07-24 03:09:38.646 | Delayed Data Feed | Server Name: SC Realtime Server. 2025-07-24 03:09:38.646 | Delayed Data Feed | Server protocol version: 8. Client protocol version: 8 2025-07-24 03:09:38.646 | Delayed Data Feed | Successfully connected. 2025-07-24 03:09:38.646 | Delayed Data Feed | Trading is not supported. 2025-07-24 03:09:38.646 | Delayed Data Feed | MarketDepthIsSupported: 1 2025-07-24 03:09:38.646 | Delayed Data Feed | Restarting real-time data updates for symbol: MESU25 -> MESU25 2025-07-24 03:09:38.897 | Delayed Data Feed | Setting external service identifier for symbol MESU25 to 42002651 2025-07-24 03:09:38.897 | Delayed Data Feed | Received security definition for symbol MESU25 2025-07-24 03:09:42.275 | Requesting market depth updates for: MESU25 if supported. NumLevels=100 2025-07-24 03:09:42.524 | Delayed Data Feed | Clearing market depth for MESU25 2025-07-24 03:09:43.001 | HD Request # 10 | Downloading Intraday chart data for MESU25 to the file MESU25.scid. Service: cme 2025-07-24 03:09:43.003 | HD Request # 10 | Download start date-time: 2025-07-24 02:58:58.000000. File last date-time: 2025-07-24 02:58:58.883000 2025-07-24 03:09:43.003 | HD Request # 10 | Using server: ds32.sierracharts.com port 10150 2025-07-24 03:09:43.004 | Socket (3) | Creating socket. 2025-07-24 03:09:43.004 | Socket (3) | New receive buffer size: 0 2025-07-24 03:09:43.004 | Socket (3) | Connecting to IP: 69.39.70.248. 2025-07-24 03:09:43.322 | HD Request # 10 | Setting DTC encoding to Binary VLS 2025-07-24 03:09:43.322 | HD Request # 10 | Sending historical data logon request message. 2025-07-24 03:09:43.520 | HD Request # 10 | Requesting Intraday data. Start date-time: 2025-07-24 02:58:58. Record interval: 0. Symbol: MESU25 2025-07-24 03:09:43.676 | HD Request # 10 | Decompressing data. 2025-07-24 03:09:43.828 | HD Request # 10 | Receiving Intraday data for MESU25 starting at 2025-07-24 02:58:58.883000 2025-07-24 03:09:43.829 | Socket (3) | CloseSocket call. 2025-07-24 03:09:43.829 | Socket (3) | Shutdown started. Waiting for graceful close. 2025-07-24 03:09:43.831 | Historical data download thread signaled to stop. 2025-07-24 03:09:43.832 | HD Request # 10 | Timestamp of first Intraday data file record written: 2025-07-24 02:59:03.392000. 2025-07-24 03:09:43.832 | HD Request # 10 | Received 10 Intraday data records from 2025-07-24 02:58:58.883000 to 2025-07-24 02:59:39.734001 (40.9 seconds. Delay: 10.1 minutes) and wrote 9 records for MESU25 2025-07-24 03:09:43.876 | HD Request # 10 | Add time&sales data | Remembered last file record date-time: 2025-07-24 02:59:39.734001 2025-07-24 03:09:43.876 | HD Request # 10 | Completion time: 0s. 2025-07-24 03:09:43.876 | HD Request # 10 | Intraday data download complete for MESU25. Unique request ID: 10 2025-07-24 03:09:43.876 | Removing historical data download ID 10. 2025-07-24 03:09:43.876 | Real-time Intraday chart data file updates started for MESU25 2025-07-24 03:09:43.876 | Intraday chart data file opened for MESU25 2025-07-24 03:09:43.877 | HD Request # 10 | Enabling Intraday chart updating for symbol. 2025-07-24 03:09:43.877 | 2025-07-24 03:09:43.877 | No download requests in the queue to start downloads for. 2025-07-24 03:09:43.983 | Socket (3) | Socket gracefully closed by remote side. 2025-07-24 03:09:43.983 | Socket (3) | Closed. 2025-07-24 03:09:46.621 | Opened cached Intraday file: C:\SierraChart\Data\MESU25.scid. Thread ID: 31736 |
| [2025-07-24 15:28:04] |
| Sierra_Chart Engineering - Posts: 20734 |
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You cannot use this service: 2025-07-24 03:08:44.458 | Current selected Data/Trading service: Trading Evaluator It needs to be: Trading Evaluator - Delayed. Since you do not have access to real-time data. However, we very strongly at this point recommend using the following feature: Trade Simulation With the issues that you are having, please do not use the Trading Evaluator services. There are no reason for issues, but apparently you are misunderstanding those services. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-07-24 15:28:12
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| [2025-07-25 20:54:35] |
| User585816 - Posts: 7 |
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Ok - understood. Thank you for setting me straight. Everything is working well. Thank you. |
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