Support Board
Date/Time: Tue, 26 Aug 2025 10:16:55 +0000
Refund
View Count: 136
| [2025-07-21 02:37:54] |
| laiosalin - Posts: 1 |
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Hi, I find this platform to complicate for me, I will like to receive a refund for my transaction which I make today, thanks.
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| [2025-07-21 02:56:57] |
| TonyCipriani - Posts: 47 |
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Many years ago, I downloaded the platform and also found it complicated at first. I tried other platforms and ended up coming back here after reading a lot of reviews. I suggest going on Google and typing your question followed by "Sierra Chart Support Board" to help answer any questions you may have. Trust me (and others), just put in the work for like a week and you'll be good.
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| [2025-07-21 10:25:04] |
| Sierra_Chart Engineering - Posts: 20734 |
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We will work on the refund but there are many videos available that may be helpful: Video Library Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-07-21 14:11:55] |
| John - SC Support - Posts: 41464 |
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Since you had not used any of the time from the purchased package, we refunded that Usage Time back to your Services Surplus. At this time, you have 8 days of Usage Time remaining. After July 28, 2025, your account will automatically be put in an expired state. There is nothing further you need to do in this regard. After refunding the Usage Time, your Service Surplus balance was $62.00. We have a $5.00 processing fee for payment refunds, therefore a total of $57.00 has been refunded to your card. Since we can only refund against actual transactions, you will see the refund in 3 parts: two for $26.00 each and one for $5.00. -- For anyone else that finds this post - requests for refunds are to be made through the Account Support Tickets at the following link: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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