Support Board
Date/Time: Tue, 26 Aug 2025 10:16:56 +0000
Post From: Refund
| [2025-07-21 14:11:55] |
| John - SC Support - Posts: 41464 |
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Since you had not used any of the time from the purchased package, we refunded that Usage Time back to your Services Surplus. At this time, you have 8 days of Usage Time remaining. After July 28, 2025, your account will automatically be put in an expired state. There is nothing further you need to do in this regard. After refunding the Usage Time, your Service Surplus balance was $62.00. We have a $5.00 processing fee for payment refunds, therefore a total of $57.00 has been refunded to your card. Since we can only refund against actual transactions, you will see the refund in 3 parts: two for $26.00 each and one for $5.00. -- For anyone else that finds this post - requests for refunds are to be made through the Account Support Tickets at the following link: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |