Support Board
Date/Time: Sat, 19 Jul 2025 10:25:04 +0000
Order Allocation to Accounts Won't Allocate Properly
View Count: 28
| [2025-07-18 13:22:53] |
| User656492 - Posts: 150 |
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I've been using this feature for quite a while with no previous issues. However, this morning, I have Apex/Rithimc accounts ending in -05, -07, ..54. No matter what combination of the 3 I use as primary, order allocation will not allocate to -05, unless that's the account selected in the drop down list on the trade window of the chart. When -05 is selected in the chart, I can select ..54, and it appears selected in the Order Allocation window, but when I look at the orders entered, 54 is not used. -05 and -07 are. I can find no combination where I can trade with -05 and 54. Any combination appears to require -07. I was running 2771, updated to 2773 and still the issue persists. Is there a config file I should manually inspect? |
| [2025-07-18 18:36:17] |
| Sierra_Chart Engineering - Posts: 20254 |
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First thing is, follow the instructions here and make sure that the Order Allocation to Trade Accounts is configured properly: Order Allocation to Trade Accounts You must configure it on the Trade Window for the chart you are trading from. Make sure you are using the right trade window: Basic Trading and the Trade Window: Trade Window Settings Not Applying to Chart or Trading DOM And then check for any rejections of the orders in the Trade Activity Log: Trade Activity Log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-07-18 18:43:30
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| [2025-07-18 18:43:41] |
| Sierra_Chart Engineering - Posts: 20254 |
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One of the links was incorrect in the prior post. It has been corrected.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-07-18 19:02:55] |
| User656492 - Posts: 150 |
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Trade Activity Log shows no orders submitted for Acct:-05. The Chart Trading Dom is set to trade Account#..54 and Order Allocation to Accounts shows Acct-05 and Acct-07 as on to the list of accounts to which orders should be assigned. I expect orders to be placed on all 3 accounts simultaneously. They are not. -05 is ignored. If I change the chart to trade on -05, it submits orders with -05 and -07. If I set the chart to trade 54 and 07 it trades 54 and 07. If I set the chart to trade 54 and 05 it trades 54 and 07. If I set the chart to trade 07 and 05 it trades 07 only. Order Allocation is ignoring -05 in all scenarios and substituting -07 when -05 is on the list (and -07 is not). I can trade -05 directly on the chart. I can not trade -05 via allocation, tho I can trade either of the other 2 account. This is all observed in the Trade Activity Window as well. |
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