Support Board
Date/Time: Sat, 12 Jul 2025 13:59:28 +0000
sierra charts is inactive
View Count: 36
| [2025-07-09 02:08:55] |
| Just Us - Posts: 1 |
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good evening. i have paid for data services and my account is up to date. can you please help me figure out why my charts are not moving.
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| [2025-07-09 03:05:32] |
| Sierra_Chart Engineering - Posts: 20184 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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