Support Board
Date/Time: Tue, 08 Jul 2025 20:33:31 +0000
Denali 6M Mexican Peso continuous chart is broken
View Count: 138
| [2025-07-07 17:28:10] |
| juicebro - Posts: 61 |
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I'm getting a chart with many gaps for the 6M continuous chart with volume based back adjusted rollovers. Doesn't look correct https://www.sierrachart.com/image.php?Image=1751909258715.png |
| [2025-07-07 17:57:39] |
| John - SC Support - Posts: 40785 |
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What is "Chart >> Chart Settings >> Data Limiting >> Chart Data Type" set to?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-07-07 18:06:15] |
| juicebro - Posts: 61 |
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Intraday Chart Only so I can see the last price and not the settlement price. |
| [2025-07-07 18:26:45] |
| juicebro - Posts: 61 |
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Somewhat similarly, Wednesday April 9th data is missing in ZC continuous chart. https://www.sierrachart.com/image.php?Image=1751912750916.png |
| [2025-07-07 20:52:59] |
| John - SC Support - Posts: 40785 |
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Attached is an image of what we see for an Intraday chart set to a 1 day period. You should have the same look for your chart. Since you do not, we recommend following the instructions at the following link to redownload the data: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data -- For ZCU25 you would need to do the same thing, but you only need to redownload the particular contract which covers the data for the missing day. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
 6MU25-CME [CBV][M] 1 Day #5 2025-07-07 15_50_29.120.png / V - Attached On 2025-07-07 20:52:01 UTC - Size: 28.59 KB - 8 views |
| [2025-07-07 21:27:36] |
| juicebro - Posts: 61 |
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4th time deleting all the 6M data and redownloading, I still get a broken chart. And now the ZC gap increased from April 8th to April 20th. I should clarify I am on the Trading Evaluator Delayed service. |
| [2025-07-07 21:34:24] |
| John - SC Support - Posts: 40785 |
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Is this in a Sub-Instance by any chance? If so, then open a chart for those products in the main instance make sure they look correct in the main instance. Then redo the download again in the sub-instance.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-07-07 21:43:32] |
| juicebro - Posts: 61 |
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It is a sub-instance but I have followed these instructions in the main instance Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data The 6M chart is still broken on the main instance (and the sub-instance too.) |
| [2025-07-08 15:20:12] |
| John - SC Support - Posts: 40785 |
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We need to see an image of the 6M chart in your main instance by following these instructions: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-07-08 15:36:50] |
| juicebro - Posts: 61 |
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https://www.sierrachart.com/image.php?Image=1751988931700.png 6M on main instance |
| [2025-07-08 15:52:33] |
| John - SC Support - Posts: 40785 |
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Please do the following for us. - Exit from Sierra Chart - Open the Windows File Explorer (the program to view the files on your system). - Go to the Sierra Chart installation folder on your system (typically C:\SierraChart) - Go to the "Data" folder under that main Sierra Chart installation folder. - Find the names named 6M?25.scid (the ? will be each of the contract letters) and remove these files from your system. - Start Sierra Chart. The data for that chart will redownload. Let us know if it is still incorrect. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-07-08 15:55:16] |
| juicebro - Posts: 61 |
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I have done that multiple times with the same result. New findings below: I am almost certain it is an issue with the Trading Evaluator Delayed I just tried in a separate virtual machine, both SC Data and Trading Evaluator Delayed. SC Data chart looked fine. As soon as I switch to Trading Evaluator Delayed, it is again, broken. I have not checked other services besides these 2. Date Time Of Last Edit: 2025-07-08 15:58:14
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| [2025-07-08 15:56:54] |
| juicebro - Posts: 61 |
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If you want me to delete the data files yet again, sure. But I think you will be able to reproduce the 6M issue if you try the Trading Evaluator Delayed service. Please let me know what you think is the best way to proceed. Date Time Of Last Edit: 2025-07-08 16:29:48
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| [2025-07-08 16:28:44] |
| juicebro - Posts: 61 |
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Additionally, I see the missing data issue with ZC on both SC Data and Trading Evaluator Delayed. On SC Data: After April 8th 2025, next bar is April 20th 2025. On Trading Evaluator Delayed: Same gap. After April 8th 2025, next bar is April 20th 2025. However I have also seen it show April 10th 2025 as the next bar after April 8th 2025. The gap is not consistent and has sometimes changed as I Delete All Data and Download multiple times. *There may also be an inconsistency in the gap for SC Data but I have not yet observed it there. |
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