Support Board
Date/Time: Tue, 26 Aug 2025 13:31:24 +0000
Sierra chart not work
View Count: 113
| [2025-07-02 17:02:39] |
| User931951 - Posts: 41 |
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Hello, sierra chart is not working. Why? The data stopped yesterday. I've Rithmic but I use denali data. I have already followed the instructions in the following link but it doesn't work. Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees Date Time Of Last Edit: 2025-07-02 18:29:30
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 Screenshot 2025-07-02 alle 19.27.34.png / V - Attached On 2025-07-02 17:28:09 UTC - Size: 12.58 KB - 38 views Screenshot 2025-07-02 alle 20.28.56.png / V - Attached On 2025-07-02 18:29:26 UTC - Size: 151.88 KB - 27 views |
| [2025-07-02 20:58:42] |
| John - SC Support - Posts: 41470 |
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The exchange that you had active in June did not renew on July 1, 2025, due to insufficient funds in your account at that time. You can add funds to your account at the following link: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit#MoveToTop And then you can activate the exchange(s) for the real-time CME Group data at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges -- Keep in mind, the exchanges renew on a calendar month basis, therefore the fees will be taken out of your account on the first day of each month. This is different from how the packages renew, which is on a rolling 31 day basis. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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