Support Board
Date/Time: Thu, 03 Jul 2025 07:08:45 +0000
down load fail...
View Count: 50
| [2025-07-02 13:36:00] |
| coachted - Posts: 421 |
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i keep getting a red box saying download fail then it goes back to dowbload historical data....can you please advise
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| [2025-07-02 13:39:51] |
| Sierra_Chart Engineering - Posts: 20061 |
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We see you are using Rithmic. Activate the exchange that you need here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-07-02 15:22:19] |
| coachted - Posts: 421 |
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so it is a topstep account..i pay for teton and also have a rithmic topstep acct..teton is working fine....but the topstep feed is not..in additiopn i am being told that my teton needs to be renewed by 7/4..so I am not understanding at all
Date Time Of Last Edit: 2025-07-02 15:23:41
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| [2025-07-02 16:25:26] |
| John - SC Support - Posts: 40722 |
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You do not have any exchanges currently active with us as they did not renew on July 1, 2025. So you are not getting any real-time data from us, which means that when you are connected to Teton, you are only getting the Delayed Streaming Data. And when you are connected to Rithmic, you are trying to get the data from Rithic. You need to reactivate the exchange(s) you want for the CME Group at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-07-02 16:36:25] |
| coachted - Posts: 421 |
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i dont know what happed but i setup recurring but doesnt look like it worked...i did it again...i guess we will see what happens
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| [2025-07-02 16:46:50] |
| John - SC Support - Posts: 40722 |
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On June 17, 2025, the automatic billing received a "Payment Declined" notice. When that occurs, we turn off the automatic payments so the system does not continue to try and charge the card. This is why the payment that was necessary for the exchange renewal on July 1, 2025, was not done. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-07-02 16:48:48] |
| coachted - Posts: 421 |
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ahhh ...that may have been from my card thinking it was a scam or fraud
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