Support Board
Date/Time: Thu, 03 Jul 2025 07:11:19 +0000
No reveiving real time datas for Eurex anymore
View Count: 31
| [2025-07-02 06:56:33] |
| User194592 - Posts: 9 |
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Good morning, Since this morning, real-time data for Eurex is not working. I’m using two different sierra systems, and two service providers — Denali and CQG — and neither of them is working, so I assume the issue is on Sierra’s end. Do you have any updates on this? Thank you. Date Time Of Last Edit: 2025-07-02 07:05:29
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| [2025-07-02 08:16:12] |
| Sierra_Chart Engineering - Posts: 20061 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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