Support Board
Date/Time: Thu, 03 Jul 2025 18:34:51 +0000
[User Discussion] - Data missing - even after several attempts of re-download
View Count: 65
| [2025-06-17 14:16:58] |
| Zorin - Posts: 20 |
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Problem: data are missing for certain period of time [from Thu 12-Jun-2025 14:00 EST to Friday 13-Jun-2025 09.30 (approx]) NOTE: In the Data / Trade service settings, "Allow support for Sierra Chart Datafeed" is ON I've tried to use Edit --> Edit / Download Data - Intraday Chart, then "Go to Date-Time", then "Delete & Download Data from the current position to the end" Sierra happily wipes out everything after Thu 12-Jun-2025 14:00 EST, but only downloads the data since Friday 13-Jun-2025 09.30 EST [approximately], so the missing piece of the information is still there. What am I doing wrong? Date Time Of Last Edit: 2025-06-17 14:17:49
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 data_reDownload_settings.png / V - Attached On 2025-06-17 14:15:53 UTC - Size: 40.56 KB - 10 views support-datafeed-ON.png / V - Attached On 2025-06-17 14:16:03 UTC - Size: 16.28 KB - 10 views |
| [2025-06-17 14:42:46] |
| User431178 - Posts: 732 |
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Data/Trade Service Settings: Maximum Historical Intraday Days to Download (Global Settings >> Data/Trade Service Settings >> Common Settings) Data/Trade Service Settings: 1-Tick Data (Global Settings >> Data/Trade Service Settings >> Common Settings >> Maximum Historical Intraday Days to Download) Check this info, you have it set to 4 days, 12th is more than 4 days (including today). Date Time Of Last Edit: 2025-06-17 14:43:12
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| [2025-06-17 15:45:17] |
| John - SC Support - Posts: 40733 |
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If you are wanting to get rid of all the data prior to 4 days ago, then use "Edit >> Delete All Data and Download".
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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