Support Board
Date/Time: Tue, 26 Aug 2025 14:51:32 +0000
sierra chart not responding
View Count: 126
| [2025-06-16 13:03:50] |
| User411320 - Posts: 334 |
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Hello, so as the images show, after opening my chartbook sierra just freezes. when I click on a bottom chart tab it takes a while to switch. it doesn't give this issue with the ExampleChartbook. Also when running sierra, I'm not running any other program, web browser, etc.
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 Screenshot 2025-06-16 085451.png / V - Attached On 2025-06-16 13:03:36 UTC - Size: 52.2 KB - 43 views Screenshot 2025-06-16 085523.png / V - Attached On 2025-06-16 13:03:42 UTC - Size: 52.8 KB - 37 views |
| [2025-06-16 14:16:10] |
| Sierra_Chart Engineering - Posts: 20739 |
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There is too much of a processing load. Refer to: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.16 - What to do if Sierra Chart is in a frozen state for an extended time due to extended high CPU usage caused by an automatically or manually opened Chartbook Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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