Support Board
Date/Time: Sun, 15 Jun 2025 16:05:04 +0000
Cannot Access Real-Time Data (Package 12 + Nasdaq TotalView Active)
View Count: 91
| [2025-06-11 19:09:21] |
| User618542 - Posts: 1 |
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Hello Sierra Chart Support, I am currently subscribed to Service Package 12 and have an active subscription for Nasdaq TotalView data. However, I am unable to access real-time data within the platform. I’ve confirmed that my account is up to date, and my data services are paid for. I suspect there may be an issue with the data feed. Additionally, I do not have a trading account connected at this time. I am using Sierra Chart strictly for charting and data analysis. Could you please assist in resolving this issue? Here are a few relevant details: • Current Data Feed: Denali Exchange Data Feed • Exchange Subscriptions: Nasdaq TotalView (Full Book Depth) • Package: Service Package 12 (Advanced + Denali Feed) • Issue Observed: No real-time data is coming through for Nasdaq symbols (e.g., AAPL, MSFT). Charts remain static or delayed. • Trading Account Connected: None Thank you, Josier Joseph |
 Screenshot 2025-06-11 at 2.57.06 PM.png / V - Attached On 2025-06-11 19:07:25 UTC - Size: 38.3 KB - 28 views Attachment Deleted. |
| [2025-06-11 19:21:01] |
| John - SC Support - Posts: 40422 |
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We had an issue for a little bit this afternoon (US time) for the NASDAQ TotalView. This was due to an issue with an Internet Service Provider. This is now resolved, so you should be fine now. If you are continuing to have an issue, then please let us know. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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