Support Board
Date/Time: Tue, 26 Aug 2025 16:22:31 +0000
Post From: Cannot Access Real-Time Data (Package 12 + Nasdaq TotalView Active)
| [2025-06-11 19:09:21] |
| User618542 - Posts: 1 |
|
Hello Sierra Chart Support, I am currently subscribed to Service Package 12 and have an active subscription for Nasdaq TotalView data. However, I am unable to access real-time data within the platform. I’ve confirmed that my account is up to date, and my data services are paid for. I suspect there may be an issue with the data feed. Additionally, I do not have a trading account connected at this time. I am using Sierra Chart strictly for charting and data analysis. Could you please assist in resolving this issue? Here are a few relevant details: • Current Data Feed: Denali Exchange Data Feed • Exchange Subscriptions: Nasdaq TotalView (Full Book Depth) • Package: Service Package 12 (Advanced + Denali Feed) • Issue Observed: No real-time data is coming through for Nasdaq symbols (e.g., AAPL, MSFT). Charts remain static or delayed. • Trading Account Connected: None Thank you, Josier Joseph |
 Screenshot 2025-06-11 at 2.57.06 PM.png / V - Attached On 2025-06-11 19:07:25 UTC - Size: 38.3 KB - 62 views Attachment Deleted. |