Support Board
Date/Time: Sun, 15 Jun 2025 16:02:16 +0000
Delay 10 mins Stage 5/ Teton CME
View Count: 159
| [2025-06-09 15:05:20] |
| User156989 - Posts: 4 |
|
Please check my account. After few months I didn’t use Sierrachart, after I active the service it still 10 mins delayed
|
| [2025-06-09 15:33:29] |
| Sierra_Chart Engineering - Posts: 19918 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-06-09 16:26:22] |
| User156989 - Posts: 4 |
|
Symbol: GCQ25_FUT_CME 2025-06-09 23:19:23.473 | Software version: 2761 64-bit 2025-06-09 23:19:23.473 | Primary Thread ID: 14168 2025-06-09 23:19:23.473 | Usage end date: 2026-02-28 2025-06-09 23:19:23.473 | Enabled for: Advanced Features 2. 2025-06-09 23:19:23.473 | Enabled for: Sierra Chart Historical Data Service. 2025-06-09 23:19:23.473 | Enabled for: Denali Real-Time Exchange Data Feed. 2025-06-09 23:19:23.473 | Enabled for: Delayed Denali Exchange Data Feed. 2025-06-09 23:19:23.473 | Enabled for exchange2: CME 2025-06-09 23:19:23.473 | Allow Support for Sierra Chart Data Feeds is enabled. 2025-06-09 23:19:23.473 | Current selected Data/Trading service: Teton CME Routing 2025-06-09 23:19:23.473 | Custom symbol settings values: enabled 2025-06-09 23:19:23.473 | Chart Update Interval: 500 2025-06-09 23:19:23.473 | Intraday Data Storage Time Unit: 0 2025-06-09 23:19:23.473 | Time Zone: +07:00:00 (WIT+07) 2025-06-09 23:19:23.473 | 2025-06-09 16:19:23 Local computer time in UTC 2025-06-09 23:19:23.473 | 2025-06-09 23:19:23 Local computer time in SC Time Zone 2025-06-09 23:19:23.473 | 2025-06-09 15:01:34 Server time in UTC 2025-06-09 23:19:23.473 | Local computer UTC time and Server UTC time difference: 1 seconds. 2025-06-09 23:19:23.473 | Program path: C:\SierraChart\ 2025-06-09 23:19:23.473 | Data Files path: C:\SierraChart\Data\ 2025-06-09 23:19:23.473 | OS Version Number: 10.0 2025-06-09 23:19:23.473 | Locale Setting: C 2025-06-09 23:19:23.473 | DLLs: 000Imbalance_64.dll, 000RVFotprint_64.dll, 000Timing_64.dll, gcUserStudies_2500_64.dll, Learn_Code_ARM64.dll, OrderFlowLabs.com.free_64.dll, OrderFlowLabs.com.free_ARM64.dll, UserContributedStudies_64.dll 2025-06-09 23:19:23.473 | Allowed protected custom studies: OrderFlowLabs.com FREE 2025-06-09 23:19:23.473 | Crash reporter started: true 2025-06-09 23:19:23.473 | 2025-06-09 23:20:13.969 | File >> Disconnect selected. 2025-06-09 23:20:13.969 | Teton CME Routing | Waiting for socket receive thread to end 2025-06-09 23:20:13.970 | DTC Client socket (1) | CloseSocket call. 2025-06-09 23:20:13.970 | DTC Client socket (1) | Max send buffers used during socket life: 4 2025-06-09 23:20:13.970 | DTC Client socket (1) | Max send buffer size during socket life: 256 2025-06-09 23:20:13.970 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2025-06-09 23:20:13.970 | Delayed Data Feed (Market Orders Data) | Waiting for socket receive thread to end 2025-06-09 23:20:13.970 | DTC Client socket (4) | CloseSocket call. 2025-06-09 23:20:13.970 | Delayed Data Feed (Market Orders Data) | Disconnected from the server. 2025-06-09 23:20:13.970 | DTC Client socket (4) | Shutdown started. Waiting for graceful close. 2025-06-09 23:20:13.970 | Delayed Data Feed | Waiting for socket receive thread to end 2025-06-09 23:20:13.970 | DTC Client socket (2) | CloseSocket call. 2025-06-09 23:20:13.971 | DTC Client socket (2) | Shutdown started. Waiting for graceful close. 2025-06-09 23:20:13.971 | Delayed Data Feed | Disconnected from the server. 2025-06-09 23:20:13.971 | Delayed Data Feed (Market Orders Data) | Waiting for socket receive thread to end 2025-06-09 23:20:13.971 | DTC Client socket (5) | CloseSocket call. 2025-06-09 23:20:13.971 | DTC Client socket (5) | Shutdown started. Waiting for graceful close. 2025-06-09 23:20:13.971 | Delayed Data Feed (Market Orders Data) | Disconnected from the server. 2025-06-09 23:20:13.971 | Delayed Data Feed | Waiting for socket receive thread to end 2025-06-09 23:20:13.971 | DTC Client socket (3) | CloseSocket call. 2025-06-09 23:20:13.971 | Delayed Data Feed | Disconnected from the server. 2025-06-09 23:20:13.971 | Teton CME Routing | Disconnected. 2025-06-09 23:20:13.971 | DTC Client socket (3) | Shutdown started. Waiting for graceful close. 2025-06-09 23:20:14.220 | DTC Client socket (1) | Socket gracefully closed by remote side. 2025-06-09 23:20:14.220 | DTC Client socket (1) | Closed. 2025-06-09 23:20:14.245 | DTC Client socket (5) | Socket gracefully closed by remote side. 2025-06-09 23:20:14.245 | DTC Client socket (5) | Closed. 2025-06-09 23:20:14.247 | DTC Client socket (4) | Socket gracefully closed by remote side. 2025-06-09 23:20:14.247 | DTC Client socket (4) | Closed. 2025-06-09 23:20:14.552 | DTC Client socket (3) | Socket gracefully closed by remote side. 2025-06-09 23:20:14.552 | DTC Client socket (3) | Closed. 2025-06-09 23:20:14.607 | DTC Client socket (2) | Socket gracefully closed by remote side. 2025-06-09 23:20:14.608 | DTC Client socket (2) | Closed. 2025-06-09 23:20:23.188 | 2025-06-09 23:20:23.188 | Teton CME Routing | Firm: Dorman/Stage5 2025-06-09 23:20:23.188 | Teton CME Routing | Connecting to the server futurestrading14.sierracharts.com. Port 11093 2025-06-09 23:20:23.632 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2025-06-09 23:20:23.632 | DTC Client socket (1) | New receive buffer size: 0 2025-06-09 23:20:23.632 | DTC Client socket (1) | Connecting to IP: 208.185.224.130. 2025-06-09 23:20:23.895 | Teton CME Routing | Network connection to server complete. 2025-06-09 23:20:23.895 | Teton CME Routing | Starting socket receive thread. 2025-06-09 23:20:23.895 | Teton CME Routing | Sending encoding request to server: Binary VLS. Compression: none 2025-06-09 23:20:24.693 | Teton CME Routing | Setting DTC encoding to Binary VLS 2025-06-09 23:20:24.693 | Teton CME Routing | Sending logon request message. 2025-06-09 23:20:25.023 | Teton CME Routing | Received logon response. 2025-06-09 23:20:25.023 | Teton CME Routing | Server Name: SC DTC Server. Build=53189. 2025-06-09 23:20:25.023 | Teton CME Routing | Server protocol version: 8. Client protocol version: 8 2025-06-09 23:20:25.023 | Teton CME Routing | Successfully connected. Connected to SC DTC Protocol server. Service=cme_ilink3.trading|SymbolSettings=cme_ilink_live.trading. 2025-06-09 23:20:25.023 | Teton CME Routing | Trading is supported. 2025-06-09 23:20:25.023 | Teton CME Routing | Order cancel and replace is supported. 2025-06-09 23:20:25.023 | Teton CME Routing | OCO Orders supported. 2025-06-09 23:20:25.023 | Teton CME Routing | Bracket Orders supported. 2025-06-09 23:20:25.023 | Teton CME Routing | MarketDepthIsSupported: 1 2025-06-09 23:20:25.023 | Teton CME Routing | Connection to server complete. 2025-06-09 23:20:25.026 | No download requests in the queue to start downloads for. | Number times message added: 3 2025-06-09 23:20:25.026 | Updated verified funded futures trading account ending date to: 2025-07-09 16:20:25 2025-06-09 23:20:25.026 | Teton CME Routing | Performing query for most recent Order Activity Date-Time. 2025-06-09 23:20:25.039 | Teton CME Routing | Requesting historical order activity from server. Start date-time UTC: 2024-07-07 04:51:07.648332 2025-06-09 23:20:25.289 | Updated verified funded futures trading account ending date to: 2025-07-09 16:20:25 |
| [2025-06-09 18:01:48] |
| John - SC Support - Posts: 40422 |
|
You have the "CME with Market Depth for Non-Professional Trading Accounts" activated. GC is traded on the COMEX exchange, which you do not have active. You can add the COMEX exchange at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-06-10 06:31:40] |
| User156989 - Posts: 4 |
|
Ah. I just realized it. Is that available to swap to comex or refund it.
|
| [2025-06-10 09:05:44] |
| Sierra_Chart Engineering - Posts: 19918 |
|
Exchange fees are not refundable. Deactivate the exchange you do not need, and activate the exchange that you do need.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-06-10 09:05:55
|
To post a message in this thread, you need to log in with your Sierra Chart account: