Support Board
Date/Time: Sun, 15 Jun 2025 16:03:40 +0000
DATA ERRORS LEADING TO LOSSES IN TRADING (RITHMIC)
View Count: 112
| [2025-06-09 15:05:04] |
| User582686 - Posts: 1 |
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Hi, i contacted my Prop Firm to solve some losses, they told me to contact sierra chart to resolve any problem from the root. i sent the message log to review in the platform. if for some reason you cant not acces the MesLog from 9:55 EST, here my recordings of the session:https://www.youtube.com/live/-70WkCKlLmU Problems arise in Min 9:40-10:35. And the other one in the minute 21:00 |
| [2025-06-09 15:36:26] |
| Sierra_Chart Engineering - Posts: 19918 |
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This is not clear to us. What exactly do you mean by "data errors"? We are not going to look at a video. We need a precise explanation of the issue. Also, if the issue is from the past and not the present, then it is not something we can help with. It was what it was. But we also do not know what is meant by "data errors". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-06-09 17:53:52] |
| John - SC Support - Posts: 40422 |
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Additionally, there is nothing in the log that shows any particular issue. But, we do want to point out that you have charts for the NASDAQ TotalView symbols, and there are known issues with Rithmic when there are charts for symbols that are not specific to them, which includes all of the NASDAQ TotalView symbols. Our recommendation for this is to install a second Sierra Chart and keep that connected to "SC Data". Then open charts for the NASDAQ TotalView symbols in that installation of Sierra Chart. Then remove all the charts from the installation that connects to Rithmic for those symbols. Refer to the following for how to install a second Sierra Chart: Using Multiple Data and Trading Services at the Same Time: Step-By-Step Instructions to Install Multiple Copies of Sierra Chart Refer to the following for the information related to this general issue with Rithmic: Rithmic Trading Platform Service: Frequent Reconnections We want to point out that we do not know if the above is related to what you are seeing or not. There is not enough information in your log to say. We are just pointing out a general issue that we know of related to your particular setup. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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