Support Board
Date/Time: Fri, 23 May 2025 23:29:00 +0000
Unable to Connect to Sierra Chart (Downloading Continuous Contract Data)
View Count: 41
| [2025-05-23 06:57:17] |
| User688525 - Posts: 287 |
|
Hello Sierra Chart, Can you confirm if there are any network connectivity issues as I have been unable to connect to Sierra Chart for the last 30-45 minutes? Thank you |
| [2025-05-23 11:21:40] |
| Sierra_Chart Engineering - Posts: 19686 |
|
Not directly on the Sierra Chart side, but we did notice ourselves, just about 10 minutes ago for a period of time before that (Exact amount of time unknown), there was a peering issue between Lumen and AT&T. That would have affected some users connecting to a small amount of servers and also the main website. Although, that is just one of our connections. We maintain multiple connections. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-05-23 11:21:59
|
| [2025-05-23 12:02:27] |
| User688525 - Posts: 287 |
|
Thank you for confirming. All is working again.
|
To post a message in this thread, you need to log in with your Sierra Chart account: