Support Board
Date/Time: Mon, 16 Jun 2025 08:42:49 +0000
Problem Connecting CME Market Depth Data Not Live Despite Active Denali + Teton + IronBea
View Count: 326
| [2025-05-14 00:51:07] |
| TanchFX - Posts: 5 |
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Hello Sierra Chart Support, I am facing an issue with receiving live CME Market Depth real time data on my Sierra Chart platform, even though I have followed all the official setup instructions. ✅ Denali Data Feed is fully active and subscribed (Market Depth included) ✅ Teton CME Order Routing is enabled via IronBeam ✅ My Sierra Chart account is verified as CME Non-Professional ✅ IronBeam account is connected (verified by Edge Clear) and funded ✅ Web Trade Panel shows connected status, but delayed data only Despite this, my DOM shows "Delayed" data and real-time updates are not coming through. I have already contacted Edge Clear and provided them with screenshots showing the correct service activations and connection logs. They are reviewing it. In the meantime, I want to verify if there is anything that might need to be checked or enabled from Sierra Chart’s side (e.g., DTC Server permissions, market data entitlements, or connection routing issues). Here are the key symptoms: DOM shows connected to Teton/IronBeam, but DOM data stays delayed. Action Log repeatedly shows "Requesting security definitions" for CME symbols but no live data flow. Web Trade Panel shows "Delayed Market Data Loading…" for CME instruments. Please advise if there are any additional steps or troubleshooting I should do from Sierra Chart's end. My Sierra Chart username: ** IronBeam Account (through Edge Clear): Active and verified. Thank you very much for your assistance. Best regards Date Time Of Last Edit: 2025-05-14 03:00:56
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 Screenshot 2025-05-13 185935.png / V - Attached On 2025-05-14 01:01:51 UTC - Size: 639.79 KB - 89 views |
| [2025-05-14 03:03:20] |
| Sierra_Chart Engineering - Posts: 19924 |
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The symbol you are showing in the attachment, is gold futures (GC). For that you need to activate COMEX. You only have CME activated. You can do this here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-05-14 12:04:13] |
| User414903 - Posts: 4 |
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I am a real time account with sierra cahrt but it keeps showing delayed data. I have spent over 2 hous trying to fix this to no avail. Can someone help me?
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| [2025-05-14 14:21:16] |
| Sierra_Chart Engineering - Posts: 19924 |
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Activate the exchanges that you need here assuming you are wanting real-time data for CME Group futures: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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