Home >> Support Board

Support Board

Date/Time: Sat, 18 May 2024 17:29:26 +0000

How to Post a Message for Support

10 minute delay in Denali datafeed

View Count: 55

[2024-05-02 13:51:15] #1 [Go To First Post]
User955560 - Posts: 7
I recently renewed a 6 month service package yesterday. Today I receive message regarding data feed inactive. There is a ten minute delay. What is cause?

[2024-05-02 15:59:27] #2 [Go To First Post]
John - SC Support - Posts: 31704
You did not have enough funds in your account on May 1, 2024 to cover the cost of the renewal of the exchange you had active. Therefore the exchange was cancelled and you were notified of this. We see that you have re-activated the exchange at this point, so you should be fine now. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account: