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Date/Time: Sat, 18 May 2024 09:05:07 +0000

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Stop order cancelled upon using hotkey for show order fills

View Count: 86

[2024-04-30 01:53:20] #1 [Go To First Post]
JuggingTicks - Posts: 5
Hi, I have had stop orders cancelled upon using a hotkey to show/hide order fills (only with an open position - Open position > Show order fills > Stop order cancelled). I have double checked there are no conflicting hotkey settings. I have recently updated to 2629 but am not sure if this issue started before then or not. I have had this occur on sim and an Apteros tryout account. Please advise, thank you!

[2024-04-30 10:47:17] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 14423
We are not able to reproduce this. What is the exact keyboard shortcut you assigned for that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-04-30 12:49:34] #3 [Go To First Post]
JuggingTicks - Posts: 5
Ctrl+Shift+O

[2024-04-30 16:18:40] #4 [Go To First Post]
John - SC Support - Posts: 31704
Ctrl + Shift + O is the default for "Show Order Fills". Is this something you can reproduce? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-04-30 16:36:58] #5 [Go To First Post]
JuggingTicks - Posts: 5
Not at the moment... I'll see if I can catch it on recording if it happens again and will report back. Thanks for the response.

[2024-04-30 21:00:06] #6 [Go To First Post]
Sierra_Chart Engineering - Posts: 14423
It will help us, if we know what the origin of canceling the order is. We need to know the Order Action Source text for that. For instructions for that: Trade Activity Log Analysis: Determining the Origin of a New/Modified Order Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-04-30 21:00:13

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