Login Page - Create Account

Support Board


Date/Time: Sat, 18 May 2024 14:44:06 +0000



[User Discussion] - Receiving Error DLL missing but DLL files are present

View Count: 121

[2024-04-27 15:54:50]
User130696 - Posts: 62
Hello,

I am using ARM version of exe and now all custom studies are throwing error about missing DLL files in Data folder. I checked all DLLs are present.

Please let me know how to get all custom studies accessible again.
Date Time Of Last Edit: 2024-04-27 16:41:31
[2024-04-27 17:48:45]
User130696 - Posts: 62
This is the message log; what does it mean?

2024-04-27 13:45:06.638 | Unset | #2 ZN-202406-CBOT [C] | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2024-04-26 06:28:00. Next Bar Date Time: 2024-04-26 06:26:00. Filename: ZN-202406-CBOT.scid

2024-04-27 13:44:55.084 | Chart | #1 ZN-202406-CBOT Monthly | Reloading chart.
2024-04-27 13:44:55.087 | Unset | InternalVersionNumberToFileNameMap is empty for gcUserStudies
2024-04-27 13:44:55.087 | Unset | Error loading: C:\SierraChartIBKR\Data\gcUserStudies.dll. File not found or may be missing SCDLLName line.


Note:

gcUserStudies is a custom study.
I reloaded the data and the data error regarding timestamp is not there.

The error is when running ARM version of the exe and OpenGL is enabled. Please note normal exe is not saving OpenGL option when enabled.

I noticed that the ARM version does not work with any custom study, regardless of whether OpenGL is enabled. Regular exe file does not enable OpenGL regardless of whether run in admin mode or not.
Date Time Of Last Edit: 2024-04-27 18:07:54
[2024-04-28 09:34:58]
ticinotrader - Posts: 378
@User130696

Not sure if this info helps, but GC has recently released a new version of his studies which includes an update for the Forex Factory study which now works when OpenGL is enabled.

https://twitter.com/gcUserStudies/status/1782488936536797482

Not sure if this info helps, but GC has recently released a new version of his studies which includes an update for the Forex Factory study which now works when OpenGL is enabled.

Just in case you have a problem with this study (FF News).
Although I do not use the ARM version, nor do I use OpenGL.
[2024-04-28 10:38:15]
User431178 - Posts: 417

I am using ARM version of exe and now all custom studies are throwing error about missing DLL files in Data folder. I checked all DLLs are present.

Please let me know how to get all custom studies accessible again.

Do you have DLLs built for ARM, I am guessing not.
[2024-04-29 00:01:56]
User130696 - Posts: 62
GC studies are all working fine without GPU. Main issue is that enabling GPU cannot be done without using ARM version of SC and that disables all custom studies nothing specific to GC study. Its not even letting those studies run in GPU mode which has been written for it. I m not sure if it was written for ARM or not, I will check.
Date Time Of Last Edit: 2024-04-29 00:03:38
[2024-04-29 00:07:33]
Sierra_Chart Engineering - Posts: 14423
Regarding this:
2024-04-27 13:45:06.638 | Unset | #2 ZN-202406-CBOT [C] | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2024-04-26 06:28:00. Next Bar Date Time: 2024-04-26 06:26:00. Filename: ZN-202406-CBOT.scid

Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download" from the main Sierra Chart menu. You just need to do this once per symbol and not for each chart. This command is on the main Sierra Chart menu at the top. Only use it from that location.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2024-04-29 14:31:03]
User130696 - Posts: 62
That did not work. Also now I am getting all these options disabled. I don't think the SierraChart_ARM64.exein admin or else is working on ARM architecture based Apple M3 and simulated in windows by Parallels Windows 11. Additionally it disabled several other options in Graphics settings. please see the screenshot below. Please note running SierraChart_64.exe in admin or user mode unchecks the OpenGL option upon restart. I am not sure how, running in admin mode fixed the opengl issue for another user. Please investigate.

Please see the screenshots. I have latest openGL driver installed and working on Windows 11 Parallels.

Also please see below benchmark test results


Renderer: Parallels using Apple M3 Max (Compat)
Vendor: Parallels and Apple
Version: 4.1 Metal - 88
Shading language version: 4.10


Max texture size: 16384 x 16384
Max vertex texture image units: 16
Maximum Texture Image Units: 16
Max geometry texture units: 16
Maximum Anisotropic Filtering Value: 16
Max viewport size: 16384 x 16384
Max Clip Distances: 8
Max samples: 8


GL Extensions: 130


GL_ARB_tessellation_shader
GL_EXT_packed_depth_stencil
GL_ARB_texture_compression_rgtc
GL_ARB_draw_instanced
GL_EXT_draw_buffers2
GL_ARB_viewport_array
GL_ARB_gpu_shader_fp64
GL_EXT_texture_shared_exponent
GL_ARB_draw_elements_base_vertex
GL_ARB_explicit_attrib_location
GL_EXT_texture_env_dot3
GL_ARB_texture_float
GL_ARB_point_parameters
GL_ARB_texture_compression
GL_EXT_transform_feedback
GL_ARB_depth_buffer_float
WGL_EXT_render_texture
GL_ARB_vertex_buffer_object
GL_EXT_packed_float
GL_ARB_pixel_buffer_object
GL_ARB_separate_shader_objects
WGL_EXT_framebuffer_sRGB
GL_ARB_fragment_program_shadow
GL_EXT_texture_object
WGL_EXT_swap_control
GL_ARB_shading_language_100
WGL_ARB_extensions_string
GL_ARB_texture_storage
GL_EXT_packed_pixels
GL_ARB_gpu_shader5
GL_EXT_texture3D
GL_EXT_stencil_wrap
GL_ARB_texture_swizzle
GL_EXT_texture_compression_s3tc
GL_ARB_vertex_program
GL_EXT_texture_sRGB
GL_ARB_texture_rectangle
GL_ARB_depth_clamp
GL_ARB_texture_cube_map_array
GL_ARB_framebuffer_sRGB
WGL_ARB_render_texture
GL_ARB_texture_env_add
GL_ARB_texture_rg
GL_ARB_blend_func_extended
WGL_EXT_extensions_string
GL_ARB_vertex_attrib_64bit
GL_EXT_vertex_array
GL_ARB_texture_gather
GL_ARB_half_float_vertex
GL_ARB_texture_cube_map
GL_EXT_shadow_funcs
GL_EXT_texture_filter_anisotropic
GL_EXT_pixel_buffer_object
GL_EXT_multi_draw_arrays
GL_ARB_vertex_array_object
GL_ARB_shadow
GL_ARB_vertex_array_bgra
GL_ARB_shader_texture_lod
GL_SGIS_generate_mipmap
GL_EXT_blend_minmax
WGL_ARB_pixel_format
GL_ARB_point_sprite
GL_ARB_depth_texture
GL_ARB_copy_buffer
WGL_ARB_make_current_read
GL_ARB_get_program_binary
GL_ARB_transform_feedback2
GL_ARB_transform_feedback3
WGL_ARB_pbuffer
GL_ARB_map_buffer_range
GL_ARB_occlusion_query
WGL_ARB_create_context
GL_ARB_fragment_shader
GL_ARB_draw_buffers
GL_ARB_vertex_shader
WGL_EXT_make_current_read
GL_ARB_fragment_program
GL_EXT_framebuffer_blit
GL_EXT_framebuffer_sRGB
GL_ARB_draw_indirect
GL_ARB_imaging
GL_ARB_texture_env_combine
GL_EXT_abgr
GL_EXT_bgra
GL_ARB_texture_non_power_of_two
GL_ARB_texture_buffer_object
GL_EXT_texture_edge_clamp
GL_ARB_sync
GL_ARB_texture_query_lod
GL_EXT_framebuffer_object
GL_EXT_texture_integer
GL_ARB_draw_buffers_blend
GL_ARB_sample_shading
GL_EXT_gpu_program_parameters
GL_ARB_internalformat_query
GL_ARB_timer_query
GL_ARB_shader_subroutine
GL_EXT_gpu_shader4
GL_EXT_texture_swizzle
GL_ARB_provoking_vertex
GL_EXT_texture_buffer_object
GL_EXT_texture_env_combine
GL_EXT_draw_range_elements
GL_EXT_texture_env_add
GL_ARB_multisample
GL_ARB_shader_objects
GL_EXT_geometry_shader4
GL_ARB_texture_env_dot3
GL_ARB_vertex_type_2_10_10_10_rev
WGL_ARB_create_context_profile
GL_ARB_texture_buffer_object_rgb32
GL_ARB_instanced_arrays
GL_NV_texture_rectangle
GL_ARB_ES2_compatibility
GL_ARB_uniform_buffer_object
GL_EXT_framebuffer_multisample
GL_ARB_texture_multisample
GL_EXT_stencil_two_side
GL_ARB_sampler_objects
GL_ARB_occlusion_query2
GL_ARB_framebuffer_object
WGL_ARB_framebuffer_sRGB
WGL_EXT_pixel_format
WGL_EXT_pbuffer
GL_ARB_multitexture
GL_EXT_texture_array
GL_ARB_seamless_cube_map
GL_ARB_texture_rgb10_a2ui
GL_ARB_fragment_coord_conventions
GL_ARB_shader_bit_encoding
Core features
v3.0 (100 % - 1/1)v3.1 (100 % - 1/1)v3.2 (100 % - 1/1)v3.3 (100 % - 1/1)v4.0 (100 % - 1/1)v4.1 (100 % - 1/1)v4.2 (0 % - 0/1)v4.3 (0 % - 0/1)v4.4 (0 % - 0/1)v4.5 (0 % - 0/1)v4.6 (0 % - 0/1)OpenGL driver version check (Current: 0, Latest known: ):
Latest version of display drivers found
According to the database, you are running the latest display drivers for your video card.
Extension verification:
imageScreenshot 2024-04-29 at 10.00.31 AM.png / V - Attached On 2024-04-29 14:07:00 UTC - Size: 80.02 KB - 13 views
imageScreenshot 2024-04-29 at 10.16.24 AM.png / V - Attached On 2024-04-29 14:27:25 UTC - Size: 419.69 KB - 12 views
imageScreenshot 2024-04-29 at 10.00.31 AM.png / V - Attached On 2024-04-29 14:28:57 UTC - Size: 80.02 KB - 10 views

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account