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Date/Time: Sat, 18 May 2024 16:32:43 +0000

How to Post a Message for Support

User (xxxxxx) does not have access rights to post messages to chat

View Count: 235

[2024-04-23 15:48:28] #1 [Go To First Post]
$tack - Posts: 59
2024-04-23 11:32:35.996 \| Chat \| Message response. Chat ID: 99. Request ID: 956112036. Error: User (xxxxxx) does not have access rights to post messages to chat: 99 * I am receiving this error when my alert went off. I'm not sure why. FWIW I have a few different instances of Sierra running with the chat window open. Also I have 2 group chats. And for some reason (not sure how to recreate this), when I edited the second group, it got renamed the name of the first group. I'm also not able to get telegram notifications working even though I have Relay to Telegram set to Yes. Running 2627, please advise, thanks

[2024-04-23 17:58:38] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 14423
Go to the chat window: File >> Open Chat Window. Go through each chat in the list on the left, and when you select the chat, on the top of the list of messages for the selected chat, will be the chat number. Is any of them 99? Also I have 2 group chats. And for some reason (not sure how to recreate this), when I edited the second group, it got renamed the name of the first group. I'm also not able to get telegram notifications working even though I have Relay to Telegram set to Yes. We want you to update to the latest version: Software Download: Fast Update In the Sierra Chart installation folder there is a folder named /ChatDataHistory. When Sierra Chart is not running, delete that folder. And then start Sierra Chart again. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-04-23 17:59:15

[2024-04-23 18:28:18] #3 [Go To First Post]
$tack - Posts: 59
Yes. The second chat from the top has Chat ID: 99 I will follow your other steps and let you know if I see any difference. Thanks

[2024-04-23 19:02:40] #4 [Go To First Post]
Sierra_Chart Engineering - Posts: 14423
If you still get the error,, select chat 99 and then go to Commands >> Edit Chat. Is Is Admin set to Yes, and are you in the list of Group Members? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-04-23 19:02:40] #5 [Go To First Post]
Sierra_Chart Engineering - Posts: 14423
If you still get the error, select chat 99 and then go to Commands >> Edit Chat. Is Is Admin set to Yes, and are you in the list of Group Members? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-04-23 19:02:58

[2024-04-24 16:39:14] #6 [Go To First Post]
$tack - Posts: 59
I did what you said in your first reply and it didn't fix. FWIW deleting that folder did not clear the messages i was seeing in the chat. But could it be that I had other instances open? I don't see an option for Is Admin. Also separately when I try to create a "New Chat" I don't see an option/field to name it so when i click ok it says the name is not long enough... I tried attaching shot of settings window since i wasn't sure if the builtin screenshot feature would work. Sorry if this is not protocol. I may try to create a new group chat. But wanted to get your take on what might be happening first. Date Time Of Last Edit: 2024-04-24 16:55:48


newchat.jpg / V - Attached On 2024-04-24 16:38:36 UTC - Size: 68.35 KB - 20 views editgroupchat.jpg / V - Attached On 2024-04-24 16:38:45 UTC - Size: 107.11 KB - 22 views

[2024-04-24 17:13:37] #7 [Go To First Post]
$tack - Posts: 59
Just to update creating a new group chat within my current instance works fine. Maybe it has to do with having created the group chat in a different instance (but still same user), that is causing some issues?

[2024-04-24 20:45:17] #8 [Go To First Post]
Sierra_Chart Engineering - Posts: 14423
Are you still having this problem? 2024-04-23 11:32:35.996 \| Chat \| Message response. Chat ID: 99. Request ID: 956112036. Error: User (xxxxxx) does not have access rights to post messages to chat: 99 * If so we need to do a remote assistance call to look into this. No this is definitely not an issue. We do this all the time: Maybe it has to do with having created the group chat in a different instance (but still same user), that is causing some issues? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-04-24 20:45:45

[2024-04-29 22:42:55] #9 [Go To First Post]
Sierra_Chart Engineering - Posts: 14423
You cannot name a peer to peer (user to user) chat as we call them: Also separately when I try to create a "New Chat" I don't see an option/field to name it so when i click ok it says the name is not long enough... You can only give a name to a Group Chat. The name must be at least five characters. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-05-07 18:40:45] #10 [Go To First Post]
$tack - Posts: 59
I am still having the problem with the old chat, but I just created the new group and that one is working so I'm moving forward with that. If you would like to do a remote session to help determine what the issue is with the older chat to determine if it's a bug, i'm open to helping with that. Just let me know. Thanks

[2024-05-07 18:46:43] #11 [Go To First Post]
Sierra_Chart Engineering - Posts: 14423
Yes we do need to look at this. Sometime before 2 PM Eastern time would be good. Can be any day in the week. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-05-07 19:00:10] #12 [Go To First Post]
$tack - Posts: 59
ok please let me know the best way to reach out on this when i'm ready. I requested direct message permissions in case you prefer that.

[2024-05-08 19:23:48] #13 [Go To First Post]
Sierra_Chart Engineering - Posts: 14423
We may be able to look at this after the close today. Let us know if that is all right. First thing is to make sure the phone number here is correct: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-05-08 19:24:03

[2024-05-08 21:07:19] #14 [Go To First Post]
$tack - Posts: 59
that number works. but depending on my reception I may give you a different after we connect. I can do a call but need to be done by 5:45p EST today. Tomorrow just after the close at 4p EST also can work.

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