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Not all accounts at Interactive Brokers are visible

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[2024-03-03 00:53:24] #1 [Go To First Post]
User130696 - Posts: 62
Hello, I can connect to Interactive Brokers and charts are displaying data however, only one account is visible and it does not let me add a new account from Trade Account Monitor window as duplicate account option along with other options in Manage" menu are disabled. How can I add desired account from IBKR ?

[2024-03-03 00:53:53] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 14224
You cannot. All of the available trading accounts are provided through the TWS API. So if you do not see the others, they are not being provided from TWS. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-03-04 05:34:43] #3 [Go To First Post]
User130696 - Posts: 62
Hello, I can see all accounts from IBKR in the Sierracharts Accounts drop-down in the Trade window attached to DOM and Charts. However, I cannot see a few accounts in the Trade Account Monitor window. I cannot see the account balance. What's the reason for this? This does not seem an IBKR issue. There should be some setting I am missing. Global and Local Simulation mode is off and I tried re-connecting to the data service but did not help. Please let me know.

[2024-03-04 06:53:59] #4 [Go To First Post]
Sierra_Chart Engineering - Posts: 14224
The Trade Account Monitor is filled in from a different message from TWS: ACCT_VALUE. There is no setting that will change what you see. If the AccountValueType fields is Cash Balance or Available Funds, then it will be included in the Trade Account Monitor. There is no setting which can change how this works. The list box of Trade Accounts in the Trade Window is filled in with the list of accounts provided from TWS. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-03-04 06:54:39

[2024-03-04 07:23:54] #5 [Go To First Post]
User130696 - Posts: 62
ok, so all accounts will trade normal but will not display account balance in this case ?

[2024-03-04 07:41:04] #6 [Go To First Post]
User130696 - Posts: 62
To use interactive brokers, do I need to remove AMP Teton Routing Service in Global Settings ?

[2024-03-04 14:34:07] #7 [Go To First Post]
Sierra_Chart Engineering - Posts: 14224
Yes of course. You have to follow the Interactive Brokers set up instructions.: Interactive Brokers Trading Service: Setup Instructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-03-04 14:48:37] #8 [Go To First Post]
User130696 - Posts: 62
Can you provide documentation about AccountValueType fields? I did not find it anywhere.

[2024-03-04 15:00:39] #9 [Go To First Post]
Sierra_Chart Engineering - Posts: 14224
No there is no documentation about it and it is not relevant from the perspective of the user. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-03-06 14:58:46] #10 [Go To First Post]
User130696 - Posts: 62
Hello, Account balance of the IBKR account in question works fine in Jigsaw a similar platform . I doubt that there is any issue with IBKR. Can you double check your platform config ?

[2024-03-07 01:16:03] #11 [Go To First Post]
Sierra_Chart Engineering - Posts: 14224
Is there something unusual about this account? We have never had a problem like this be reported to us. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-03-07 14:55:27] #12 [Go To First Post]
User130696 - Posts: 62
You are showing all accounts in the Trade window as an option to select those in question for trading, but the account is not even visible in trade positions or trade account windows. Jigsaw's having no issue with the account balance, which tells you nothing unusual. It's an IRA account and is perfectly fine for futures trading. Please see the attached. Why is Manage menu is disabled as shown in screenshot ? Date Time Of Last Edit: 2024-03-07 15:15:51


Screenshot 2024-03-07 at 9.56.46 AM.png / V - Attached On 2024-03-07 14:59:27 UTC - Size: 245.93 KB - 39 views Screenshot 2024-03-07 at 10.02.11 AM.png / V - Attached On 2024-03-07 15:03:24 UTC - Size: 183.49 KB - 40 views Screenshot 2024-03-07 at 10.13.23 AM.png / V - Attached On 2024-03-07 15:15:21 UTC - Size: 104.91 KB - 38 views

[2024-03-07 17:01:39] #13 [Go To First Post]
John - SC Support - Posts: 31362
So the account IS showing in the Trade Window? Have you done any trades with this account through Sierra Chart yet? As to the greyed out options, those are for when you are using our "Simulated Futures Trading Service", as you can modify your account information through that interface. Since you are connected to IB, those options are not available. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-03-19 14:43:37] #14 [Go To First Post]
User130696 - Posts: 62
this is resolved, thanks

[2024-04-24 15:21:42] #15 [Go To First Post]
User624595 - Posts: 183
this is resolved, thanks Multiple other users are having this issue, how did you get the accounts/balances to populate in Sierrachart with multiple IB accounts on current version?

[2024-04-25 06:43:07] #16 [Go To First Post]
User130696 - Posts: 62
Hello, I changed the index number in Global settings - Data Trade Service settings - Account Index for subscriber to Positions from 0 to 1 .

[2024-04-25 14:36:20] #17 [Go To First Post]
User610117 - Posts: 34
Thank you for responding. I made the change you did. Now I only see my taxable account and my retirement account has disappeared.Drop down menu on the chart still shows both. Would really appreciate a Sierra Chart Rep assist! Thank you.

[2024-04-25 14:39:56] #18 [Go To First Post]
Sierra_Chart Engineering - Posts: 14224
Not sure where you are referring to: Now I only see If you are referring to the Trade Account Monitor, Interactive Brokers only provides account updates for a single account. Not multiple. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-04-25 14:40:21

[2024-04-25 20:43:08] #19 [Go To First Post]
User130696 - Posts: 62
Any broker must support all accounts, and one can choose which account one wants to trade with. Do you have any problem with this type of feature?

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