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Direct MessagesDate/Time: Sun, 28 Apr 2024 21:33:20 +0000
Post From: Trade filled by IB even though it was cancelled
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Basically what we are dealing with is the following: -You know that Interactive Brokers is a large organization that is not easily influenced are controlled by one little customer. So you look to us for solutions to their flaws which you know, are very hard to get resolved. We give you what you want. If there are problems, that are within our control, we will promptly take care of them. -You may believe that there are certain things Sierra Chart is doing in its interface the TWS which is contributing to the problem. We have explained this is not the case, to the best of our ability. -Interactive Brokers is producing backend server evidence showing that the order was accepted and acknowledged. Of course they can produce that because the order was submitted, properly from Sierra Chart. What they cannot produce, is the actual low-level socket stream from TWS to Sierra Chart showing the subsequent order status updates. This is where the problem lies. -While we all would like, the problem to be solved, the basic fact is we are helpless to definitively resolve this problem unless we develop our own connectivity to exchanges and push Interactive Brokers aside. Perhaps we will get to that point one day. -It is far more productive, to find an alternative solution. So we will keep this in mind during the coming year to see what alternatives exist. There is going to be something viable out there. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-02-11 22:15:19
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