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Direct MessagesDate/Time: Mon, 29 Apr 2024 06:45:09 +0000
Post From: Trade filled by IB even though it was cancelled
| [2013-12-19 21:04:17] |
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Hard to believe we are not using their API correctly. They can use support AT Sierra Chart.com. It's doubtful we are going to learn anything new or find a resolution to the problem. The best way is for Sierra to requery the order status in the IB API. ie. Meaning that you have the API and you should requery if the cancellation actually went through. My problem is that you just assume its OK - you did not leave a proper message and you did not use the API. It is not possible to get the status of an order that is no longer open in TWS. When Sierra Chart did query the open orders a minute later, either because you manually refreshed the orders or Sierra Chart did a periodic open order request, the order was not reported by TWS as existing. When you say that we assumed the order was actually canceled, that is not correct. We got a definitive indication of the order was not open any longer. The API was used. The log indicates that very clearly. We see no reasonable changes that can be done at this point. And quite honestly, we have little interest in spending any further time on this problem . Clearly we are doing everything properly and we see no reasonable changes that can be done. Also we are very busy at this time with end of year development and we do not have time to spend on this now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-12-19 21:18:36
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