Support Board
Date/Time: Mon, 16 Jun 2025 01:27:16 +0000
server blocking
View Count: 285
| [2025-05-11 07:17:49] |
| fxtrades123 - Posts: 19 |
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I am now getting this 2025-05-11 06:44:56.189 | Trading Evaluator | Connecting to the server tradesimulation4.sierracharts.com. Port 11096 2025-05-11 06:44:56.194 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2025-05-11 06:44:56.194 | DTC Client socket (1) | New receive buffer size: 0 2025-05-11 06:44:56.194 | DTC Client socket (1) | Connecting to IP: 34.22.76.395. ( I changed this for public view) 2025-05-11 06:44:58.665 | DTC Client socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. * 2025-05-11 06:44:58.666 | DTC Client socket (1) | CloseSocket call. 2025-05-11 06:44:58.666 | Trading Evaluator | Failed connections: 8 2025-05-11 06:44:58.666 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-05-11 06:44:58.666 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-05-11 06:44:58.666 | DTC Client socket (1) | Closed. 2025-05-11 06:44:58.672 | DTC Client socket (0) | CloseSocket call. 2025-05-11 06:44:58.672 | Trading Evaluator | Disconnected. 2025-05-11 06:44:58.672 | Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. everything was working but now it will not let me connect to the trading evaluator. and for some reason, I now have to use a vpn to access Sierra chart on google. Im not sure what is happening. I have a system I am trying to run and I am now running into this and never had this before, it just randomly did this. any help would be appreciated |
| [2025-05-11 08:54:47] |
| fxtrades123 - Posts: 19 |
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also, I am able to add sc data, and teton order routing. I am at least able to connect to those 2. However, I am trying to properly test it in sim mode and I can not do that in sc data. maybe there is maintenance going on with trading evaluator or something. it is not a firewall issue I don't think because I can still connect to teton order routing and sc data, just literally not able to connect to trading evaluator. (using trading evaluator for sim orders with the system) it was working perfectly fine one second and then the next it was doing what it is saying above (first message) (I did reboot my computer between when it worked and when it didn't but that's not out of the ordinary at all. any ideas? |
| [2025-05-11 12:22:09] |
| Sierra_Chart Engineering - Posts: 19924 |
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We were doing some maintenance on the server running the trading evaluator, this weekend. Some of this maintenance is still ongoing. This condition of not being able to connect will completely clear, we expect by 11 AM Eastern time today.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-05-11 16:36:20] |
| fxtrades123 - Posts: 19 |
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Okay thank you for the answer! I’m so glad that’s the case because I just couldn’t figure it out.
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| [2025-05-11 18:21:44] |
| Sierra_Chart Engineering - Posts: 19924 |
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We restarted the server to apply some settings. And operating system updates. That interrupted the connection for about 15 minutes. The server is up and running now and will continue to be. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-05-11 19:07:36] |
| fxtrades123 - Posts: 19 |
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Okay perfect, thank you for the update appreciate it
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