Support Board
Date/Time: Fri, 06 Feb 2026 15:14:55 +0000
Not able to open orders
View Count: 380
| [2025-05-07 22:15:35] |
| User159639 - Posts: 2 |
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Hello once i try to open an order i get this message "Requesting trade account from server". Does it depend on Sierra Chart? Thanks
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| [2025-05-08 02:10:51] |
| Sierra_Chart Engineering - Posts: 22692 |
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We need to understand that better. Where exactly are you seeing that message?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-05-08 07:52:32] |
| User159639 - Posts: 2 |
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Once I try to send an order to the market I get a message from the Trade service log. Here I have attached a screenshot of the message.Thanks
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 Screenshot 2025-05-08 094841.png / V - Attached On 2025-05-08 07:51:14 UTC - Size: 98.08 KB - 187 views Attachment Deleted. |
| [2025-05-08 12:51:30] |
| Sierra_Chart Engineering - Posts: 22692 |
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That message is not when you submit an order, but when Sierra Chart connects to the trading server (File >> Connect to Data Feed). That message is of no concern. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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